Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 214 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
2. 2.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
3. 3.🔍 Which is the odd one out? (a) saying thank you (b) speaking clearly (c) chatting to others (d) saying your name
4. 4.🔍 Which is the odd one out? (a) speaking clearly (b) noting key details (c) not saying who you are (d) saying thank you
5. 5.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
6. 6.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
7. 7.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
8. 8.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
9. 9.🕘 A good time to call an office is usually… (a) on a holiday (b) during working hours (c) very early morning (d) late at night
10. 10.🔍 Which is the odd one out? (a) noting key details (b) asking “Is now okay?” (c) calling very late (d) greeting first
11. 11.🔍 Which is the odd one out? (a) calling very late (b) mumbling your name (c) eating while talking (d) asking “Is now okay?”
12. 12.🔍 Which is the odd one out? (a) shouting into the phone (b) not saying who you are (c) calling very late (d) greeting first
13. 13.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
14. 14.Which of these is a polite phone habit? (a) not saying who you are (b) mumbling your name (c) chatting to others (d) asking “Is now okay?”
15. 15.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
16. 16.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
17. 17.🔍 Which is the odd one out? (a) a noisy background (b) eating while talking (c) mumbling your name (d) calling at a fair time
18. 18.📞 The person you want is not available. What is best? (a) leave a short message (b) shout at the caller (c) call ten times (d) hang up angrily
19. 19.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
20. 20.Which of these is a rude phone habit? (a) calling at a fair time (b) noting key details (c) eating while talking (d) saying your name
21. 21.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Tell me the fees.” (c) “Who is this?” (d) a greeting and your name
22. 22.Which of these is a polite phone habit? (a) a noisy background (b) chatting to others (c) eating while talking (d) speaking clearly
23. 23.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
24. 24.📝 Before an important call, what should you keep ready? (a) loud music (b) a snack (c) the TV on (d) a pen and your notes
25. 25.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) kept it loud (c) set a fun ringtone (d) answered it
26. 26.True or false: “noting key details” is a polite phone habit. (a) False (b) True
27. 27.Which of these is a polite phone habit? (a) stating why you called (b) mumbling your name (c) shouting into the phone (d) calling very late
28. 28.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
29. 29.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
30. 30.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) shout at them (d) tell them politely
31. 31.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
32. 32.Which of these is a rude phone habit? (a) a noisy background (b) speaking clearly (c) saying thank you (d) greeting first
33. 33.True or false: “calling very late” is a polite phone habit. (a) False (b) True
34. 34.Which of these is a rude phone habit? (a) saying thank you (b) noting key details (c) mumbling your name (d) speaking clearly
35. 35.Which of these is a polite phone habit? (a) calling at a fair time (b) chatting to others (c) a noisy background (d) calling very late
36. 36.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to end the call (c) to sound bored (d) to avoid mistakes
37. 37.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
38. 38.🔍 Which is the odd one out? (a) chatting to others (b) noting key details (c) hanging up suddenly (d) calling very late
39. 39.🔍 Which is the odd one out? (a) shouting into the phone (b) speaking clearly (c) eating while talking (d) mumbling your name
40. 40.🔍 Which is the odd one out? (a) saying thank you (b) speaking clearly (c) mumbling your name (d) greeting first

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