Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 215 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
2. 2.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
3. 3.🔍 Which is the odd one out? (a) saying thank you (b) greeting first (c) calling at a fair time (d) a noisy background
4. 4.Which of these is a rude phone habit? (a) saying thank you (b) calling very late (c) noting key details (d) calling at a fair time
5. 5.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
6. 6.True or false: “calling very late” is a polite phone habit. (a) True (b) False
7. 7.🔍 Which is the odd one out? (a) saying your name (b) calling very late (c) speaking clearly (d) saying thank you
8. 8.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
9. 9.📝 Before an important call, what should you keep ready? (a) a snack (b) a pen and your notes (c) loud music (d) the TV on
10. 10.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
11. 11.Which of these is a rude phone habit? (a) eating while talking (b) asking “Is now okay?” (c) calling at a fair time (d) noting key details
12. 12.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) saying thank you (c) shouting into the phone (d) stating why you called
13. 13.🔍 Which is the odd one out? (a) calling at a fair time (b) noting key details (c) eating while talking (d) saying thank you
14. 14.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
15. 15.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
16. 16.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
17. 17.Which of these is a rude phone habit? (a) calling at a fair time (b) saying your name (c) a noisy background (d) saying thank you
18. 18.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
19. 19.🔍 Which is the odd one out? (a) eating while talking (b) a noisy background (c) speaking clearly (d) mumbling your name
20. 20.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
21. 21.🔍 Which is the odd one out? (a) eating while talking (b) a noisy background (c) hanging up suddenly (d) calling at a fair time
22. 22.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
23. 23.Which of these is a rude phone habit? (a) noting key details (b) hanging up suddenly (c) saying your name (d) asking “Is now okay?”
24. 24.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) shout at them (c) tell them politely (d) pretend to be them
25. 25.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
26. 26.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) hanging up suddenly (b) mumbling your name (c) saying your name (d) chatting to others
28. 28.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
29. 29.Which of these is a rude phone habit? (a) saying your name (b) saying thank you (c) greeting first (d) chatting to others
30. 30.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
31. 31.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
32. 32.Which of these is a polite phone habit? (a) greeting first (b) eating while talking (c) chatting to others (d) not saying who you are
33. 33.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to sound bored (c) to end the call (d) to avoid mistakes
34. 34.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) a noisy background (c) eating while talking (d) shouting into the phone
36. 36.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
37. 37.Which of these is a rude phone habit? (a) greeting first (b) speaking clearly (c) not saying who you are (d) stating why you called
38. 38.True or false: “greeting first” is a polite phone habit. (a) False (b) True
39. 39.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
40. 40.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False

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