Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 216 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
2. 2.Which of these is a polite phone habit? (a) chatting to others (b) mumbling your name (c) calling at a fair time (d) a noisy background
3. 3.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
4. 4.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
5. 5.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
6. 6.Which of these is a polite phone habit? (a) hanging up suddenly (b) a noisy background (c) stating why you called (d) eating while talking
7. 7.Which of these is a rude phone habit? (a) calling at a fair time (b) noting key details (c) calling very late (d) speaking clearly
8. 8.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
9. 9.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) kept it loud (c) set a fun ringtone (d) switched it off
10. 10.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
11. 11.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
12. 12.True or false: “noting key details” is a rude phone habit. (a) True (b) False
13. 13.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
14. 14.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
15. 15.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Tell me the fees.” (c) a greeting and your name (d) “Who is this?”
16. 16.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
17. 17.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
18. 18.🔍 Which is the odd one out? (a) eating while talking (b) noting key details (c) calling very late (d) chatting to others
19. 19.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
20. 20.🔍 Which is the odd one out? (a) calling at a fair time (b) stating why you called (c) not saying who you are (d) asking “Is now okay?”
21. 21.Which of these is a polite phone habit? (a) saying thank you (b) chatting to others (c) eating while talking (d) not saying who you are
22. 22.Which of these is a rude phone habit? (a) noting key details (b) speaking clearly (c) calling at a fair time (d) a noisy background
23. 23.🔍 Which is the odd one out? (a) stating why you called (b) eating while talking (c) hanging up suddenly (d) shouting into the phone
24. 24.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
25. 25.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
26. 26.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
27. 27.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
28. 28.🔍 Which is the odd one out? (a) stating why you called (b) mumbling your name (c) calling at a fair time (d) noting key details
29. 29.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
30. 30.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to waste time (c) to end the call (d) to sound bored
31. 31.🔍 Which is the odd one out? (a) calling at a fair time (b) speaking clearly (c) saying thank you (d) a noisy background
32. 32.📞 The person you want is not available. What is best? (a) leave a short message (b) call ten times (c) shout at the caller (d) hang up angrily
33. 33.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
34. 34.Which of these is a rude phone habit? (a) calling at a fair time (b) greeting first (c) stating why you called (d) not saying who you are
35. 35.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
36. 36.Which of these is a rude phone habit? (a) stating why you called (b) asking “Is now okay?” (c) shouting into the phone (d) greeting first
37. 37.🔍 Which is the odd one out? (a) stating why you called (b) calling at a fair time (c) asking “Is now okay?” (d) calling very late
38. 38.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
39. 39.🔍 Which is the odd one out? (a) mumbling your name (b) eating while talking (c) speaking clearly (d) a noisy background
40. 40.True or false: “chatting to others” is a polite phone habit. (a) True (b) False

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