Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 217 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Tell me the fees.” (c) “Who is this?” (d) “Hello? Hello?”
2. 2.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
3. 3.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
4. 4.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
5. 5.🔍 Which is the odd one out? (a) greeting first (b) saying thank you (c) noting key details (d) eating while talking
6. 6.🔍 Which is the odd one out? (a) a noisy background (b) stating why you called (c) mumbling your name (d) eating while talking
7. 7.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
8. 8.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
9. 9.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) speaking clearly (c) a noisy background (d) greeting first
10. 10.True or false: “greeting first” is a polite phone habit. (a) False (b) True
11. 11.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
12. 12.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) shout at them (c) hang up silently (d) tell them politely
13. 13.Which of these is a rude phone habit? (a) greeting first (b) asking “Is now okay?” (c) hanging up suddenly (d) calling at a fair time
14. 14.Which of these is a polite phone habit? (a) a noisy background (b) eating while talking (c) mumbling your name (d) stating why you called
15. 15.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
16. 16.Which of these is a polite phone habit? (a) chatting to others (b) a noisy background (c) greeting first (d) mumbling your name
17. 17.Which of these is a polite phone habit? (a) hanging up suddenly (b) not saying who you are (c) a noisy background (d) asking “Is now okay?”
18. 18.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) kept it loud (c) answered it (d) switched it off
19. 19.📝 Before an important call, what should you keep ready? (a) loud music (b) the TV on (c) a snack (d) a pen and your notes
20. 20.🔍 Which is the odd one out? (a) stating why you called (b) calling very late (c) noting key details (d) greeting first
21. 21.🔍 Which is the odd one out? (a) chatting to others (b) calling very late (c) mumbling your name (d) asking “Is now okay?”
22. 22.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) leave a short message (d) shout at the caller
23. 23.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
24. 24.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
25. 25.🕘 A good time to call an office is usually… (a) during working hours (b) very early morning (c) late at night (d) on a holiday
26. 26.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
27. 27.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
28. 28.🔍 Which is the odd one out? (a) hanging up suddenly (b) chatting to others (c) a noisy background (d) saying your name
29. 29.Which of these is a polite phone habit? (a) a noisy background (b) calling very late (c) eating while talking (d) calling at a fair time
30. 30.🔍 Which is the odd one out? (a) speaking clearly (b) greeting first (c) saying thank you (d) not saying who you are
31. 31.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
32. 32.Which of these is a polite phone habit? (a) calling very late (b) speaking clearly (c) eating while talking (d) hanging up suddenly
33. 33.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
34. 34.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
35. 35.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
36. 36.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
37. 37.Which of these is a polite phone habit? (a) calling very late (b) mumbling your name (c) saying your name (d) eating while talking
38. 38.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
39. 39.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
40. 40.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye

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