Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 218 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) tell them politely (d) shout at them
2. 2.Which of these is a polite phone habit? (a) hanging up suddenly (b) not saying who you are (c) mumbling your name (d) stating why you called
3. 3.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
4. 4.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
5. 5.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) calling at a fair time (c) greeting first (d) chatting to others
6. 6.🔍 Which is the odd one out? (a) saying thank you (b) greeting first (c) hanging up suddenly (d) calling at a fair time
7. 7.Which of these is a rude phone habit? (a) calling at a fair time (b) a noisy background (c) saying thank you (d) asking “Is now okay?”
8. 8.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) a greeting and your name (c) “Tell me the fees.” (d) “Hello? Hello?”
9. 9.Which of these is a rude phone habit? (a) noting key details (b) asking “Is now okay?” (c) speaking clearly (d) eating while talking
10. 10.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
11. 11.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
12. 12.🔍 Which is the odd one out? (a) speaking clearly (b) saying thank you (c) asking “Is now okay?” (d) chatting to others
13. 13.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
14. 14.📞 The person you want is not available. What is best? (a) shout at the caller (b) call ten times (c) leave a short message (d) hang up angrily
15. 15.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
16. 16.🔍 Which is the odd one out? (a) hanging up suddenly (b) calling very late (c) saying thank you (d) not saying who you are
17. 17.Which of these is a polite phone habit? (a) chatting to others (b) shouting into the phone (c) noting key details (d) eating while talking
18. 18.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) saying your name (c) a noisy background (d) speaking clearly
19. 19.🔍 Which is the odd one out? (a) calling very late (b) speaking clearly (c) shouting into the phone (d) hanging up suddenly
20. 20.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
21. 21.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
22. 22.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
23. 23.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
24. 24.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
25. 25.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to waste time (c) to end the call (d) to avoid mistakes
26. 26.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) switched it off (d) kept it loud
27. 27.True or false: “saying your name” is a rude phone habit. (a) False (b) True
28. 28.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
29. 29.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
30. 30.🔍 Which is the odd one out? (a) shouting into the phone (b) calling very late (c) noting key details (d) hanging up suddenly
31. 31.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
32. 32.Which of these is a rude phone habit? (a) noting key details (b) shouting into the phone (c) saying your name (d) speaking clearly
33. 33.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
34. 34.Which of these is a polite phone habit? (a) a noisy background (b) not saying who you are (c) eating while talking (d) greeting first
35. 35.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
36. 36.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
37. 37.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
38. 38.Which of these is a polite phone habit? (a) not saying who you are (b) calling very late (c) speaking clearly (d) hanging up suddenly
39. 39.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
40. 40.True or false: “calling very late” is a polite phone habit. (a) True (b) False

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