Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 219 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
2. 2.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
3. 3.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Who is this?” (c) “Tell me the fees.” (d) “Hello? Hello?”
4. 4.🔍 Which is the odd one out? (a) calling at a fair time (b) greeting first (c) saying thank you (d) not saying who you are
5. 5.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
6. 6.Which of these is a polite phone habit? (a) chatting to others (b) calling very late (c) hanging up suddenly (d) calling at a fair time
7. 7.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
8. 8.Which of these is a rude phone habit? (a) saying thank you (b) shouting into the phone (c) greeting first (d) asking “Is now okay?”
9. 9.Which of these is a rude phone habit? (a) calling at a fair time (b) speaking clearly (c) hanging up suddenly (d) asking “Is now okay?”
10. 10.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) tell them politely (d) shout at them
11. 11.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
12. 12.Which of these is a rude phone habit? (a) stating why you called (b) mumbling your name (c) calling at a fair time (d) saying your name
13. 13.True or false: “greeting first” is a rude phone habit. (a) False (b) True
14. 14.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
15. 15.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
16. 16.Which of these is a polite phone habit? (a) hanging up suddenly (b) saying thank you (c) mumbling your name (d) not saying who you are
17. 17.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) not saying who you are (b) mumbling your name (c) speaking clearly (d) chatting to others
19. 19.Which of these is a polite phone habit? (a) shouting into the phone (b) a noisy background (c) chatting to others (d) noting key details
20. 20.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
21. 21.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
22. 22.🔍 Which is the odd one out? (a) hanging up suddenly (b) a noisy background (c) mumbling your name (d) greeting first
23. 23.🔍 Which is the odd one out? (a) not saying who you are (b) shouting into the phone (c) saying your name (d) calling very late
24. 24.🔍 Which is the odd one out? (a) greeting first (b) eating while talking (c) stating why you called (d) saying thank you
25. 25.🔍 Which is the odd one out? (a) eating while talking (b) mumbling your name (c) hanging up suddenly (d) saying thank you
26. 26.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
27. 27.True or false: “greeting first” is a polite phone habit. (a) True (b) False
28. 28.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to end the call (c) to avoid mistakes (d) to waste time
29. 29.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
30. 30.🕘 A good time to call an office is usually… (a) on a holiday (b) very early morning (c) during working hours (d) late at night
31. 31.Which of these is a rude phone habit? (a) speaking clearly (b) saying your name (c) noting key details (d) eating while talking
32. 32.📞 The person you want is not available. What is best? (a) shout at the caller (b) leave a short message (c) call ten times (d) hang up angrily
33. 33.Which of these is a rude phone habit? (a) saying your name (b) not saying who you are (c) calling at a fair time (d) saying thank you
34. 34.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) eating while talking (b) hanging up suddenly (c) mumbling your name (d) stating why you called
36. 36.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
37. 37.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
38. 38.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
39. 39.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
40. 40.🔍 Which is the odd one out? (a) saying your name (b) stating why you called (c) a noisy background (d) noting key details

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