Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 220 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
2. 2.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
3. 3.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
4. 4.Which of these is a polite phone habit? (a) shouting into the phone (b) not saying who you are (c) speaking clearly (d) hanging up suddenly
5. 5.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
6. 6.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) shout at them (c) pretend to be them (d) tell them politely
7. 7.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
8. 8.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
9. 9.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
10. 10.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
11. 11.🕘 A good time to call an office is usually… (a) on a holiday (b) during working hours (c) late at night (d) very early morning
12. 12.True or false: “greeting first” is a polite phone habit. (a) False (b) True
13. 13.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
14. 14.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
15. 15.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
16. 16.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) a greeting and your name (c) “Who is this?” (d) “Hello? Hello?”
17. 17.True or false: “saying your name” is a polite phone habit. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) greeting first (c) shouting into the phone (d) speaking clearly
19. 19.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
20. 20.Which of these is a rude phone habit? (a) noting key details (b) saying your name (c) chatting to others (d) calling at a fair time
21. 21.🔍 Which is the odd one out? (a) saying your name (b) hanging up suddenly (c) speaking clearly (d) greeting first
22. 22.Which of these is a polite phone habit? (a) eating while talking (b) calling very late (c) chatting to others (d) saying your name
23. 23.True or false: “noting key details” is a rude phone habit. (a) True (b) False
24. 24.🔍 Which is the odd one out? (a) not saying who you are (b) shouting into the phone (c) hanging up suddenly (d) stating why you called
25. 25.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) not saying who you are (c) eating while talking (d) shouting into the phone
26. 26.🔍 Which is the odd one out? (a) shouting into the phone (b) calling very late (c) hanging up suddenly (d) calling at a fair time
27. 27.Which of these is a rude phone habit? (a) noting key details (b) mumbling your name (c) calling at a fair time (d) saying your name
28. 28.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) call ten times (d) leave a short message
29. 29.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
30. 30.🔍 Which is the odd one out? (a) mumbling your name (b) saying thank you (c) a noisy background (d) hanging up suddenly
31. 31.🔍 Which is the odd one out? (a) calling at a fair time (b) saying thank you (c) eating while talking (d) stating why you called
32. 32.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
33. 33.Which of these is a rude phone habit? (a) noting key details (b) shouting into the phone (c) calling at a fair time (d) saying thank you
34. 34.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
35. 35.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
36. 36.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
37. 37.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
38. 38.Which of these is a polite phone habit? (a) hanging up suddenly (b) eating while talking (c) saying thank you (d) a noisy background
39. 39.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
40. 40.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name

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