Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 23 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
2. 2.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
3. 3.🔍 Which is the odd one out? (a) saying thank you (b) hanging up suddenly (c) stating why you called (d) greeting first
4. 4.Which of these is a polite phone habit? (a) stating why you called (b) calling very late (c) a noisy background (d) hanging up suddenly
5. 5.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
6. 6.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
7. 7.Which of these is a rude phone habit? (a) greeting first (b) mumbling your name (c) saying your name (d) noting key details
8. 8.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
9. 9.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
10. 10.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
11. 11.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
12. 12.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
13. 13.Which of these is a polite phone habit? (a) speaking clearly (b) mumbling your name (c) calling very late (d) not saying who you are
14. 14.Which of these is a rude phone habit? (a) saying thank you (b) greeting first (c) calling at a fair time (d) shouting into the phone
15. 15.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
16. 16.Which of these is a polite phone habit? (a) calling very late (b) hanging up suddenly (c) greeting first (d) eating while talking
17. 17.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) answered it (c) switched it off (d) kept it loud
18. 18.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
19. 19.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
20. 20.🔍 Which is the odd one out? (a) eating while talking (b) mumbling your name (c) greeting first (d) calling very late
21. 21.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
22. 22.🔍 Which is the odd one out? (a) a noisy background (b) chatting to others (c) hanging up suddenly (d) speaking clearly
23. 23.🔍 Which is the odd one out? (a) saying thank you (b) greeting first (c) asking “Is now okay?” (d) calling very late
24. 24.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
25. 25.Which of these is a polite phone habit? (a) saying thank you (b) chatting to others (c) not saying who you are (d) eating while talking
26. 26.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
27. 27.Which of these is a polite phone habit? (a) calling very late (b) mumbling your name (c) eating while talking (d) asking “Is now okay?”
28. 28.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) greeting first (c) a noisy background (d) saying your name
29. 29.True or false: “noting key details” is a rude phone habit. (a) False (b) True
30. 30.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Hello? Hello?” (c) “Who is this?” (d) “Tell me the fees.”
31. 31.🔍 Which is the odd one out? (a) hanging up suddenly (b) chatting to others (c) noting key details (d) a noisy background
32. 32.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
33. 33.📞 The person you want is not available. What is best? (a) hang up angrily (b) leave a short message (c) call ten times (d) shout at the caller
34. 34.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
35. 35.🔍 Which is the odd one out? (a) chatting to others (b) shouting into the phone (c) eating while talking (d) asking “Is now okay?”
36. 36.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
37. 37.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
38. 38.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
39. 39.True or false: “saying your name” is a rude phone habit. (a) False (b) True
40. 40.🔍 Which is the odd one out? (a) not saying who you are (b) chatting to others (c) mumbling your name (d) calling at a fair time

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