Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 221 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “greeting first” is a polite phone habit. (a) False (b) True
2. 2.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
3. 3.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) mumbling your name (c) calling at a fair time (d) greeting first
4. 4.🔍 Which is the odd one out? (a) noting key details (b) mumbling your name (c) chatting to others (d) not saying who you are
5. 5.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
6. 6.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
7. 7.Which of these is a rude phone habit? (a) saying your name (b) stating why you called (c) calling very late (d) saying thank you
8. 8.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
9. 9.Which of these is a polite phone habit? (a) a noisy background (b) noting key details (c) calling very late (d) shouting into the phone
10. 10.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
11. 11.Which of these is a rude phone habit? (a) a noisy background (b) saying thank you (c) greeting first (d) noting key details
12. 12.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
13. 13.🕘 A good time to call an office is usually… (a) on a holiday (b) late at night (c) very early morning (d) during working hours
14. 14.🔍 Which is the odd one out? (a) calling very late (b) saying thank you (c) hanging up suddenly (d) a noisy background
15. 15.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
16. 16.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
17. 17.📞 The person you want is not available. What is best? (a) shout at the caller (b) hang up angrily (c) leave a short message (d) call ten times
18. 18.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
19. 19.Which of these is a rude phone habit? (a) noting key details (b) saying your name (c) asking “Is now okay?” (d) chatting to others
20. 20.Which of these is a polite phone habit? (a) shouting into the phone (b) hanging up suddenly (c) eating while talking (d) greeting first
21. 21.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
22. 22.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
23. 23.📝 Before an important call, what should you keep ready? (a) loud music (b) a pen and your notes (c) a snack (d) the TV on
24. 24.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to sound bored (c) to end the call (d) to waste time
25. 25.True or false: “calling very late” is a rude phone habit. (a) True (b) False
26. 26.Which of these is a polite phone habit? (a) hanging up suddenly (b) speaking clearly (c) eating while talking (d) calling very late
27. 27.Which of these is a rude phone habit? (a) hanging up suddenly (b) noting key details (c) saying thank you (d) speaking clearly
28. 28.Which of these is a rude phone habit? (a) mumbling your name (b) noting key details (c) greeting first (d) stating why you called
29. 29.🔍 Which is the odd one out? (a) calling very late (b) chatting to others (c) eating while talking (d) speaking clearly
30. 30.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
31. 31.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
32. 32.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
33. 33.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
34. 34.🔍 Which is the odd one out? (a) hanging up suddenly (b) saying your name (c) calling very late (d) eating while talking
35. 35.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
36. 36.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
37. 37.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
38. 38.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) a noisy background (b) shouting into the phone (c) mumbling your name (d) stating why you called
40. 40.True or false: “greeting first” is a rude phone habit. (a) False (b) True

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