Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 222 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) kept it loud (d) switched it off
2. 2.Which of these is a polite phone habit? (a) mumbling your name (b) saying your name (c) a noisy background (d) calling very late
3. 3.Which of these is a polite phone habit? (a) eating while talking (b) chatting to others (c) speaking clearly (d) a noisy background
4. 4.📞 The person you want is not available. What is best? (a) shout at the caller (b) leave a short message (c) call ten times (d) hang up angrily
5. 5.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
6. 6.Which of these is a rude phone habit? (a) stating why you called (b) shouting into the phone (c) greeting first (d) asking “Is now okay?”
7. 7.🔍 Which is the odd one out? (a) stating why you called (b) eating while talking (c) saying thank you (d) greeting first
8. 8.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
9. 9.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
10. 10.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
11. 11.🕘 A good time to call an office is usually… (a) very early morning (b) during working hours (c) late at night (d) on a holiday
12. 12.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) “Tell me the fees.” (d) a greeting and your name
13. 13.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
14. 14.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
15. 15.🔍 Which is the odd one out? (a) calling very late (b) chatting to others (c) speaking clearly (d) eating while talking
16. 16.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) shout at them (d) tell them politely
17. 17.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
18. 18.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
19. 19.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to end the call (c) to sound bored (d) to avoid mistakes
20. 20.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
21. 21.🔍 Which is the odd one out? (a) stating why you called (b) greeting first (c) calling very late (d) asking “Is now okay?”
22. 22.True or false: “noting key details” is a rude phone habit. (a) True (b) False
23. 23.Which of these is a rude phone habit? (a) calling at a fair time (b) not saying who you are (c) asking “Is now okay?” (d) greeting first
24. 24.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
25. 25.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
26. 26.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
27. 27.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
28. 28.Which of these is a rude phone habit? (a) stating why you called (b) speaking clearly (c) calling very late (d) noting key details
29. 29.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
30. 30.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
31. 31.True or false: “saying your name” is a rude phone habit. (a) False (b) True
32. 32.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
33. 33.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
34. 34.Which of these is a polite phone habit? (a) eating while talking (b) shouting into the phone (c) saying thank you (d) chatting to others
35. 35.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
36. 36.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
37. 37.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
38. 38.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
39. 39.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
40. 40.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) a pen and your notes (d) loud music

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