Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 223 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🕘 A good time to call an office is usually… (a) on a holiday (b) very early morning (c) during working hours (d) late at night
2. 2.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
3. 3.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
4. 4.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) hanging up suddenly (c) greeting first (d) saying your name
5. 5.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
6. 6.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Hello? Hello?” (c) “Who is this?” (d) “Tell me the fees.”
7. 7.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
8. 8.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
9. 9.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
10. 10.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) shout at them (d) tell them politely
11. 11.🔍 Which is the odd one out? (a) shouting into the phone (b) calling very late (c) speaking clearly (d) mumbling your name
12. 12.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
13. 13.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
14. 14.🔍 Which is the odd one out? (a) calling at a fair time (b) a noisy background (c) shouting into the phone (d) hanging up suddenly
15. 15.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
16. 16.📞 The person you want is not available. What is best? (a) call ten times (b) shout at the caller (c) leave a short message (d) hang up angrily
17. 17.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
18. 18.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to waste time (c) to avoid mistakes (d) to sound bored
19. 19.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
20. 20.Which of these is a rude phone habit? (a) noting key details (b) saying thank you (c) speaking clearly (d) mumbling your name
21. 21.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
22. 22.🔍 Which is the odd one out? (a) stating why you called (b) saying your name (c) speaking clearly (d) eating while talking
23. 23.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
24. 24.🔍 Which is the odd one out? (a) chatting to others (b) calling very late (c) hanging up suddenly (d) saying your name
25. 25.Which of these is a polite phone habit? (a) chatting to others (b) calling very late (c) saying your name (d) hanging up suddenly
26. 26.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
27. 27.Which of these is a rude phone habit? (a) calling at a fair time (b) stating why you called (c) saying thank you (d) eating while talking
28. 28.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
29. 29.Which of these is a rude phone habit? (a) greeting first (b) calling at a fair time (c) saying your name (d) a noisy background
30. 30.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
31. 31.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
32. 32.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
33. 33.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
34. 34.🔍 Which is the odd one out? (a) noting key details (b) mumbling your name (c) greeting first (d) speaking clearly
35. 35.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
36. 36.Which of these is a polite phone habit? (a) hanging up suddenly (b) not saying who you are (c) calling very late (d) noting key details
37. 37.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
38. 38.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
39. 39.🔍 Which is the odd one out? (a) speaking clearly (b) a noisy background (c) stating why you called (d) asking “Is now okay?”
40. 40.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) chatting to others (c) greeting first (d) saying thank you

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