Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 224 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) eating while talking (c) noting key details (d) saying your name
2. 2.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
3. 3.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
4. 4.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
5. 5.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
6. 6.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
7. 7.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) answered it (c) kept it loud (d) set a fun ringtone
8. 8.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
9. 9.Which of these is a rude phone habit? (a) calling at a fair time (b) calling very late (c) saying thank you (d) asking “Is now okay?”
10. 10.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
11. 11.🔍 Which is the odd one out? (a) a noisy background (b) hanging up suddenly (c) asking “Is now okay?” (d) calling very late
12. 12.Which of these is a rude phone habit? (a) greeting first (b) chatting to others (c) stating why you called (d) calling at a fair time
13. 13.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
14. 14.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
15. 15.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
16. 16.🔍 Which is the odd one out? (a) greeting first (b) stating why you called (c) calling at a fair time (d) calling very late
17. 17.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
18. 18.📝 Before an important call, what should you keep ready? (a) the TV on (b) loud music (c) a pen and your notes (d) a snack
19. 19.🕘 A good time to call an office is usually… (a) late at night (b) on a holiday (c) very early morning (d) during working hours
20. 20.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
21. 21.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
22. 22.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
23. 23.🔍 Which is the odd one out? (a) stating why you called (b) calling at a fair time (c) saying your name (d) not saying who you are
24. 24.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
25. 25.🔍 Which is the odd one out? (a) not saying who you are (b) shouting into the phone (c) greeting first (d) mumbling your name
26. 26.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to end the call (c) to waste time (d) to sound bored
27. 27.Which of these is a rude phone habit? (a) saying your name (b) calling at a fair time (c) not saying who you are (d) noting key details
28. 28.Which of these is a rude phone habit? (a) stating why you called (b) calling at a fair time (c) eating while talking (d) greeting first
29. 29.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
30. 30.Which of these is a rude phone habit? (a) speaking clearly (b) calling at a fair time (c) shouting into the phone (d) saying your name
31. 31.Which of these is a polite phone habit? (a) not saying who you are (b) a noisy background (c) eating while talking (d) calling at a fair time
32. 32.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
33. 33.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) shout at them (c) tell them politely (d) pretend to be them
34. 34.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
35. 35.Which of these is a polite phone habit? (a) a noisy background (b) calling very late (c) stating why you called (d) eating while talking
36. 36.True or false: “noting key details” is a rude phone habit. (a) True (b) False
37. 37.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
38. 38.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
39. 39.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
40. 40.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer

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