Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 225 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🕘 A good time to call an office is usually… (a) late at night (b) during working hours (c) on a holiday (d) very early morning
2. 2.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
3. 3.🔍 Which is the odd one out? (a) eating while talking (b) a noisy background (c) shouting into the phone (d) saying your name
4. 4.Which of these is a polite phone habit? (a) not saying who you are (b) hanging up suddenly (c) eating while talking (d) speaking clearly
5. 5.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
6. 6.Which of these is a polite phone habit? (a) shouting into the phone (b) calling very late (c) asking “Is now okay?” (d) not saying who you are
7. 7.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
8. 8.Which of these is a polite phone habit? (a) saying thank you (b) calling very late (c) eating while talking (d) shouting into the phone
9. 9.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
10. 10.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
11. 11.🔍 Which is the odd one out? (a) shouting into the phone (b) greeting first (c) stating why you called (d) saying your name
12. 12.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
13. 13.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) calling at a fair time (c) saying thank you (d) a noisy background
14. 14.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
15. 15.🔍 Which is the odd one out? (a) a noisy background (b) calling very late (c) chatting to others (d) greeting first
16. 16.🔍 Which is the odd one out? (a) a noisy background (b) hanging up suddenly (c) stating why you called (d) shouting into the phone
17. 17.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) the TV on (c) loud music (d) a snack
18. 18.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
19. 19.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) greeting first (c) saying thank you (d) mumbling your name
20. 20.🔍 Which is the odd one out? (a) eating while talking (b) speaking clearly (c) greeting first (d) stating why you called
21. 21.🔍 Which is the odd one out? (a) a noisy background (b) noting key details (c) chatting to others (d) hanging up suddenly
22. 22.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) kept it loud (c) set a fun ringtone (d) switched it off
23. 23.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) hang up silently (c) tell them politely (d) pretend to be them
24. 24.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
25. 25.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
26. 26.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
27. 27.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) shout at the caller (d) leave a short message
28. 28.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
29. 29.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
30. 30.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
31. 31.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
32. 32.Which of these is a polite phone habit? (a) greeting first (b) shouting into the phone (c) chatting to others (d) mumbling your name
33. 33.🔍 Which is the odd one out? (a) saying your name (b) saying thank you (c) not saying who you are (d) stating why you called
34. 34.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
35. 35.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
36. 36.Which of these is a rude phone habit? (a) saying your name (b) stating why you called (c) chatting to others (d) calling at a fair time
37. 37.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
38. 38.🔍 Which is the odd one out? (a) hanging up suddenly (b) mumbling your name (c) calling at a fair time (d) not saying who you are
39. 39.Which of these is a polite phone habit? (a) hanging up suddenly (b) eating while talking (c) saying your name (d) shouting into the phone
40. 40.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling

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