Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 226 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 The person you want is not available. What is best? (a) call ten times (b) shout at the caller (c) leave a short message (d) hang up angrily
2. 2.Which of these is a polite phone habit? (a) eating while talking (b) a noisy background (c) greeting first (d) mumbling your name
3. 3.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
4. 4.Which of these is a polite phone habit? (a) a noisy background (b) saying your name (c) eating while talking (d) chatting to others
5. 5.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to avoid mistakes (c) to sound bored (d) to waste time
6. 6.Which of these is a rude phone habit? (a) stating why you called (b) calling at a fair time (c) eating while talking (d) asking “Is now okay?”
7. 7.True or false: “noting key details” is a polite phone habit. (a) True (b) False
8. 8.🔍 Which is the odd one out? (a) mumbling your name (b) calling very late (c) hanging up suddenly (d) speaking clearly
9. 9.Which of these is a rude phone habit? (a) hanging up suddenly (b) stating why you called (c) calling at a fair time (d) saying thank you
10. 10.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
11. 11.Which of these is a polite phone habit? (a) stating why you called (b) not saying who you are (c) mumbling your name (d) shouting into the phone
12. 12.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) calling at a fair time (c) mumbling your name (d) noting key details
13. 13.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
14. 14.📝 Before an important call, what should you keep ready? (a) the TV on (b) a pen and your notes (c) loud music (d) a snack
15. 15.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
16. 16.🕘 A good time to call an office is usually… (a) very early morning (b) late at night (c) during working hours (d) on a holiday
17. 17.Which of these is a rude phone habit? (a) greeting first (b) saying your name (c) calling at a fair time (d) a noisy background
18. 18.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
19. 19.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
20. 20.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
21. 21.🔍 Which is the odd one out? (a) noting key details (b) stating why you called (c) asking “Is now okay?” (d) calling very late
22. 22.🔍 Which is the odd one out? (a) noting key details (b) speaking clearly (c) saying your name (d) hanging up suddenly
23. 23.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
24. 24.🔍 Which is the odd one out? (a) calling at a fair time (b) not saying who you are (c) calling very late (d) a noisy background
25. 25.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) tell them politely (c) shout at them (d) hang up silently
26. 26.Which of these is a rude phone habit? (a) chatting to others (b) saying thank you (c) saying your name (d) stating why you called
27. 27.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
28. 28.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
29. 29.Which of these is a polite phone habit? (a) mumbling your name (b) not saying who you are (c) calling at a fair time (d) chatting to others
30. 30.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
31. 31.Which of these is a polite phone habit? (a) calling very late (b) speaking clearly (c) mumbling your name (d) eating while talking
32. 32.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
33. 33.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
34. 34.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) a greeting and your name (c) “Hello? Hello?” (d) “Tell me the fees.”
35. 35.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
36. 36.Which of these is a rude phone habit? (a) noting key details (b) shouting into the phone (c) greeting first (d) speaking clearly
37. 37.Which of these is a polite phone habit? (a) noting key details (b) shouting into the phone (c) mumbling your name (d) calling very late
38. 38.🔍 Which is the odd one out? (a) calling very late (b) noting key details (c) not saying who you are (d) shouting into the phone
39. 39.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) speaking clearly (b) greeting first (c) stating why you called (d) shouting into the phone

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