Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 227 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) calling at a fair time (b) eating while talking (c) asking “Is now okay?” (d) saying thank you
2. 2.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) kept it loud (c) switched it off (d) set a fun ringtone
3. 3.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Tell me the fees.” (c) a greeting and your name (d) “Who is this?”
4. 4.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
5. 5.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
6. 6.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
7. 7.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
8. 8.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) stating why you called (c) calling very late (d) greeting first
9. 9.📞 The person you want is not available. What is best? (a) call ten times (b) leave a short message (c) shout at the caller (d) hang up angrily
10. 10.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
11. 11.🔍 Which is the odd one out? (a) chatting to others (b) a noisy background (c) calling at a fair time (d) not saying who you are
12. 12.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
13. 13.🔍 Which is the odd one out? (a) calling very late (b) greeting first (c) noting key details (d) stating why you called
14. 14.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to end the call (c) to avoid mistakes (d) to sound bored
15. 15.Which of these is a polite phone habit? (a) calling very late (b) hanging up suddenly (c) noting key details (d) a noisy background
16. 16.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
17. 17.Which of these is a rude phone habit? (a) saying thank you (b) asking “Is now okay?” (c) hanging up suddenly (d) noting key details
18. 18.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
19. 19.Which of these is a polite phone habit? (a) chatting to others (b) calling at a fair time (c) a noisy background (d) hanging up suddenly
20. 20.True or false: “calling very late” is a polite phone habit. (a) False (b) True
21. 21.🔍 Which is the odd one out? (a) hanging up suddenly (b) saying thank you (c) calling very late (d) chatting to others
22. 22.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
23. 23.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
24. 24.🔍 Which is the odd one out? (a) mumbling your name (b) saying thank you (c) noting key details (d) stating why you called
25. 25.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
26. 26.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
27. 27.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
28. 28.🔍 Which is the odd one out? (a) speaking clearly (b) noting key details (c) greeting first (d) eating while talking
29. 29.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
30. 30.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
31. 31.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
32. 32.True or false: “saying your name” is a rude phone habit. (a) False (b) True
33. 33.Which of these is a polite phone habit? (a) mumbling your name (b) eating while talking (c) stating why you called (d) not saying who you are
34. 34.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
35. 35.🔍 Which is the odd one out? (a) eating while talking (b) not saying who you are (c) stating why you called (d) hanging up suddenly
36. 36.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
37. 37.Which of these is a rude phone habit? (a) calling at a fair time (b) saying your name (c) saying thank you (d) not saying who you are
38. 38.Which of these is a rude phone habit? (a) stating why you called (b) saying thank you (c) asking “Is now okay?” (d) shouting into the phone
39. 39.Which of these is a polite phone habit? (a) calling very late (b) speaking clearly (c) eating while talking (d) hanging up suddenly
40. 40.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True

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