Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 228 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
2. 2.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
3. 3.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) tell them politely (c) shout at them (d) pretend to be them
4. 4.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
5. 5.Which of these is a polite phone habit? (a) mumbling your name (b) calling at a fair time (c) shouting into the phone (d) not saying who you are
6. 6.Which of these is a polite phone habit? (a) hanging up suddenly (b) a noisy background (c) not saying who you are (d) asking “Is now okay?”
7. 7.🔍 Which is the odd one out? (a) speaking clearly (b) noting key details (c) hanging up suddenly (d) calling at a fair time
8. 8.Which of these is a polite phone habit? (a) not saying who you are (b) mumbling your name (c) hanging up suddenly (d) noting key details
9. 9.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
10. 10.Which of these is a rude phone habit? (a) speaking clearly (b) a noisy background (c) saying your name (d) stating why you called
11. 11.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) set a fun ringtone (c) kept it loud (d) answered it
12. 12.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
13. 13.Which of these is a rude phone habit? (a) chatting to others (b) saying thank you (c) stating why you called (d) greeting first
14. 14.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
15. 15.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
16. 16.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to sound bored (c) to avoid mistakes (d) to end the call
17. 17.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) greeting first (c) shouting into the phone (d) calling at a fair time
18. 18.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
19. 19.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
20. 20.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
21. 21.True or false: “saying your name” is a rude phone habit. (a) False (b) True
22. 22.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
23. 23.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
24. 24.Which of these is a rude phone habit? (a) saying your name (b) calling at a fair time (c) saying thank you (d) shouting into the phone
25. 25.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
26. 26.🔍 Which is the odd one out? (a) greeting first (b) stating why you called (c) eating while talking (d) speaking clearly
27. 27.🔍 Which is the odd one out? (a) noting key details (b) calling at a fair time (c) greeting first (d) a noisy background
28. 28.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
29. 29.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
30. 30.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
31. 31.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) a greeting and your name (c) “Who is this?” (d) “Tell me the fees.”
32. 32.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
33. 33.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
34. 34.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
35. 35.Which of these is a rude phone habit? (a) mumbling your name (b) saying your name (c) asking “Is now okay?” (d) stating why you called
36. 36.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
37. 37.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
38. 38.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up suddenly (c) calling very late (d) saying your name
39. 39.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
40. 40.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students