Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 229 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) saying your name (b) noting key details (c) speaking clearly (d) hanging up suddenly
2. 2.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
3. 3.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
4. 4.True or false: “calling very late” is a polite phone habit. (a) False (b) True
5. 5.Which of these is a rude phone habit? (a) mumbling your name (b) stating why you called (c) calling at a fair time (d) noting key details
6. 6.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
7. 7.Which of these is a polite phone habit? (a) a noisy background (b) mumbling your name (c) greeting first (d) not saying who you are
8. 8.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
9. 9.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
10. 10.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
11. 11.🔍 Which is the odd one out? (a) shouting into the phone (b) saying your name (c) asking “Is now okay?” (d) stating why you called
12. 12.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) kept it loud (c) switched it off (d) answered it
13. 13.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
14. 14.Which of these is a rude phone habit? (a) noting key details (b) speaking clearly (c) saying thank you (d) a noisy background
15. 15.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
16. 16.Which of these is a rude phone habit? (a) calling at a fair time (b) speaking clearly (c) asking “Is now okay?” (d) calling very late
17. 17.🔍 Which is the odd one out? (a) calling at a fair time (b) saying your name (c) asking “Is now okay?” (d) calling very late
18. 18.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
19. 19.🔍 Which is the odd one out? (a) chatting to others (b) a noisy background (c) calling at a fair time (d) shouting into the phone
20. 20.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) “Tell me the fees.” (d) a greeting and your name
21. 21.True or false: “greeting first” is a rude phone habit. (a) True (b) False
22. 22.True or false: “saying your name” is a rude phone habit. (a) False (b) True
23. 23.📝 Before an important call, what should you keep ready? (a) a snack (b) a pen and your notes (c) the TV on (d) loud music
24. 24.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
25. 25.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
26. 26.Which of these is a polite phone habit? (a) mumbling your name (b) asking “Is now okay?” (c) shouting into the phone (d) not saying who you are
27. 27.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
28. 28.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
29. 29.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
30. 30.Which of these is a polite phone habit? (a) calling very late (b) mumbling your name (c) not saying who you are (d) stating why you called
31. 31.🔍 Which is the odd one out? (a) shouting into the phone (b) saying your name (c) not saying who you are (d) mumbling your name
32. 32.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
33. 33.Which of these is a rude phone habit? (a) greeting first (b) calling at a fair time (c) chatting to others (d) stating why you called
34. 34.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
35. 35.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
36. 36.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
37. 37.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
38. 38.Which of these is a polite phone habit? (a) saying thank you (b) hanging up suddenly (c) a noisy background (d) calling very late
39. 39.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
40. 40.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit

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