Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 230 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
2. 2.🔍 Which is the odd one out? (a) calling very late (b) greeting first (c) saying thank you (d) stating why you called
3. 3.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
4. 4.Which of these is a rude phone habit? (a) stating why you called (b) saying thank you (c) mumbling your name (d) greeting first
5. 5.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
6. 6.🔍 Which is the odd one out? (a) stating why you called (b) greeting first (c) asking “Is now okay?” (d) a noisy background
7. 7.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
8. 8.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
9. 9.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
10. 10.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) shout at them (d) tell them politely
11. 11.🔍 Which is the odd one out? (a) saying thank you (b) a noisy background (c) chatting to others (d) eating while talking
12. 12.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
13. 13.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to avoid mistakes (c) to sound bored (d) to end the call
14. 14.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
15. 15.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
16. 16.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
17. 17.Which of these is a polite phone habit? (a) a noisy background (b) speaking clearly (c) hanging up suddenly (d) mumbling your name
18. 18.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
19. 19.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
20. 20.📞 The person you want is not available. What is best? (a) leave a short message (b) shout at the caller (c) call ten times (d) hang up angrily
21. 21.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
22. 22.Which of these is a polite phone habit? (a) calling at a fair time (b) chatting to others (c) not saying who you are (d) calling very late
23. 23.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
24. 24.🔍 Which is the odd one out? (a) a noisy background (b) greeting first (c) chatting to others (d) mumbling your name
25. 25.🔍 Which is the odd one out? (a) greeting first (b) stating why you called (c) chatting to others (d) calling at a fair time
26. 26.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
27. 27.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
28. 28.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
29. 29.Which of these is a rude phone habit? (a) stating why you called (b) saying thank you (c) calling very late (d) greeting first
30. 30.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
31. 31.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
32. 32.🔍 Which is the odd one out? (a) eating while talking (b) saying your name (c) not saying who you are (d) a noisy background
33. 33.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
34. 34.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
35. 35.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) calling at a fair time (c) saying thank you (d) shouting into the phone
36. 36.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
37. 37.Which of these is a rude phone habit? (a) saying your name (b) calling at a fair time (c) asking “Is now okay?” (d) eating while talking
38. 38.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Who is this?” (c) a greeting and your name (d) “Tell me the fees.”
39. 39.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
40. 40.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer

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