Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 24 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
2. 2.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) hang up silently (c) shout at them (d) pretend to be them
3. 3.🔍 Which is the odd one out? (a) greeting first (b) saying your name (c) asking “Is now okay?” (d) a noisy background
4. 4.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
5. 5.🔍 Which is the odd one out? (a) stating why you called (b) saying your name (c) calling at a fair time (d) shouting into the phone
6. 6.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to avoid mistakes (c) to end the call (d) to sound bored
7. 7.🔍 Which is the odd one out? (a) hanging up suddenly (b) not saying who you are (c) eating while talking (d) stating why you called
8. 8.Which of these is a polite phone habit? (a) eating while talking (b) mumbling your name (c) calling very late (d) stating why you called
9. 9.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) a greeting and your name (c) “Tell me the fees.” (d) “Who is this?”
10. 10.Which of these is a polite phone habit? (a) a noisy background (b) speaking clearly (c) shouting into the phone (d) calling very late
11. 11.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
12. 12.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
13. 13.📝 Before an important call, what should you keep ready? (a) the TV on (b) a pen and your notes (c) loud music (d) a snack
14. 14.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
15. 15.Which of these is a polite phone habit? (a) not saying who you are (b) asking “Is now okay?” (c) hanging up suddenly (d) a noisy background
16. 16.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
17. 17.🔍 Which is the odd one out? (a) greeting first (b) calling at a fair time (c) saying your name (d) not saying who you are
18. 18.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
19. 19.Which of these is a polite phone habit? (a) calling very late (b) eating while talking (c) chatting to others (d) noting key details
20. 20.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
21. 21.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
22. 22.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
23. 23.Which of these is a rude phone habit? (a) shouting into the phone (b) greeting first (c) saying thank you (d) asking “Is now okay?”
24. 24.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
25. 25.Which of these is a rude phone habit? (a) speaking clearly (b) calling at a fair time (c) saying thank you (d) not saying who you are
26. 26.🕘 A good time to call an office is usually… (a) on a holiday (b) very early morning (c) during working hours (d) late at night
27. 27.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
28. 28.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
29. 29.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) leave a short message (d) call ten times
30. 30.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
31. 31.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
32. 32.Which of these is a polite phone habit? (a) hanging up suddenly (b) shouting into the phone (c) a noisy background (d) calling at a fair time
33. 33.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) speaking clearly (b) stating why you called (c) saying your name (d) hanging up suddenly
35. 35.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
36. 36.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
37. 37.True or false: “calling very late” is a polite phone habit. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) mumbling your name (b) asking “Is now okay?” (c) saying thank you (d) stating why you called
39. 39.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
40. 40.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question

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