Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 231 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) switched it off (c) answered it (d) kept it loud
2. 2.Which of these is a polite phone habit? (a) hanging up suddenly (b) shouting into the phone (c) eating while talking (d) saying your name
3. 3.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
4. 4.🔍 Which is the odd one out? (a) saying thank you (b) hanging up suddenly (c) noting key details (d) saying your name
5. 5.Which of these is a rude phone habit? (a) saying thank you (b) noting key details (c) calling at a fair time (d) calling very late
6. 6.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
7. 7.🕘 A good time to call an office is usually… (a) during working hours (b) very early morning (c) on a holiday (d) late at night
8. 8.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
9. 9.Which of these is a polite phone habit? (a) eating while talking (b) a noisy background (c) stating why you called (d) not saying who you are
10. 10.🔍 Which is the odd one out? (a) mumbling your name (b) saying thank you (c) saying your name (d) asking “Is now okay?”
11. 11.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
12. 12.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) hang up silently (c) shout at them (d) pretend to be them
13. 13.🔍 Which is the odd one out? (a) not saying who you are (b) shouting into the phone (c) calling very late (d) stating why you called
14. 14.🔍 Which is the odd one out? (a) saying thank you (b) a noisy background (c) noting key details (d) saying your name
15. 15.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
16. 16.🔍 Which is the odd one out? (a) saying your name (b) calling very late (c) chatting to others (d) shouting into the phone
17. 17.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
18. 18.Which of these is a polite phone habit? (a) shouting into the phone (b) not saying who you are (c) greeting first (d) eating while talking
19. 19.True or false: “saying your name” is a rude phone habit. (a) True (b) False
20. 20.Which of these is a rude phone habit? (a) stating why you called (b) shouting into the phone (c) saying your name (d) greeting first
21. 21.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
22. 22.Which of these is a rude phone habit? (a) saying thank you (b) speaking clearly (c) calling at a fair time (d) hanging up suddenly
23. 23.Which of these is a polite phone habit? (a) chatting to others (b) noting key details (c) eating while talking (d) a noisy background
24. 24.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
25. 25.🔍 Which is the odd one out? (a) speaking clearly (b) shouting into the phone (c) saying your name (d) noting key details
26. 26.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
27. 27.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
28. 28.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) shout at the caller (d) leave a short message
29. 29.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
30. 30.Which of these is a polite phone habit? (a) hanging up suddenly (b) asking “Is now okay?” (c) a noisy background (d) chatting to others
31. 31.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
32. 32.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
33. 33.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
34. 34.Which of these is a polite phone habit? (a) a noisy background (b) hanging up suddenly (c) calling very late (d) speaking clearly
35. 35.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
36. 36.Which of these is a rude phone habit? (a) greeting first (b) stating why you called (c) speaking clearly (d) a noisy background
37. 37.🔍 Which is the odd one out? (a) mumbling your name (b) eating while talking (c) greeting first (d) calling very late
38. 38.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) a greeting and your name (d) “Tell me the fees.”
39. 39.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
40. 40.True or false: “chatting to others” is a polite phone habit. (a) False (b) True

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