Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 232 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
2. 2.Which of these is a polite phone habit? (a) eating while talking (b) asking “Is now okay?” (c) calling very late (d) hanging up suddenly
3. 3.🔍 Which is the odd one out? (a) greeting first (b) a noisy background (c) chatting to others (d) calling very late
4. 4.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
5. 5.🔍 Which is the odd one out? (a) noting key details (b) not saying who you are (c) stating why you called (d) greeting first
6. 6.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) kept it loud (c) answered it (d) set a fun ringtone
7. 7.Which of these is a rude phone habit? (a) shouting into the phone (b) stating why you called (c) saying your name (d) asking “Is now okay?”
8. 8.🔍 Which is the odd one out? (a) noting key details (b) saying your name (c) saying thank you (d) shouting into the phone
9. 9.Which of these is a rude phone habit? (a) stating why you called (b) greeting first (c) eating while talking (d) saying your name
10. 10.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
11. 11.🔍 Which is the odd one out? (a) hanging up suddenly (b) mumbling your name (c) eating while talking (d) asking “Is now okay?”
12. 12.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
13. 13.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
14. 14.🕘 A good time to call an office is usually… (a) during working hours (b) on a holiday (c) late at night (d) very early morning
15. 15.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
16. 16.Which of these is a rude phone habit? (a) saying thank you (b) stating why you called (c) greeting first (d) calling very late
17. 17.Which of these is a polite phone habit? (a) chatting to others (b) saying thank you (c) eating while talking (d) mumbling your name
18. 18.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
19. 19.Which of these is a polite phone habit? (a) not saying who you are (b) mumbling your name (c) a noisy background (d) saying your name
20. 20.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
21. 21.True or false: “calling very late” is a polite phone habit. (a) False (b) True
22. 22.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
23. 23.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
24. 24.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
25. 25.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
26. 26.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
27. 27.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
28. 28.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
29. 29.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
30. 30.🔍 Which is the odd one out? (a) noting key details (b) saying thank you (c) eating while talking (d) asking “Is now okay?”
31. 31.📝 Before an important call, what should you keep ready? (a) loud music (b) the TV on (c) a pen and your notes (d) a snack
32. 32.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
33. 33.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
34. 34.🔍 Which is the odd one out? (a) stating why you called (b) saying thank you (c) asking “Is now okay?” (d) chatting to others
35. 35.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
36. 36.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
37. 37.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
38. 38.🔍 Which is the odd one out? (a) speaking clearly (b) saying thank you (c) a noisy background (d) stating why you called
39. 39.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) tell them politely (d) shout at them
40. 40.True or false: “chatting to others” is a rude phone habit. (a) False (b) True

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