Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 233 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 The person you want is not available. What is best? (a) shout at the caller (b) leave a short message (c) call ten times (d) hang up angrily
2. 2.🕘 A good time to call an office is usually… (a) very early morning (b) during working hours (c) on a holiday (d) late at night
3. 3.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
4. 4.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
5. 5.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
6. 6.Which of these is a rude phone habit? (a) stating why you called (b) saying your name (c) calling at a fair time (d) eating while talking
7. 7.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
8. 8.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
9. 9.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
10. 10.🔍 Which is the odd one out? (a) a noisy background (b) saying your name (c) calling very late (d) chatting to others
11. 11.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
12. 12.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) switched it off (d) answered it
13. 13.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to waste time (c) to end the call (d) to avoid mistakes
14. 14.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
15. 15.🔍 Which is the odd one out? (a) noting key details (b) speaking clearly (c) saying your name (d) hanging up suddenly
16. 16.Which of these is a polite phone habit? (a) calling very late (b) mumbling your name (c) saying thank you (d) a noisy background
17. 17.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
18. 18.Which of these is a rude phone habit? (a) greeting first (b) saying your name (c) calling very late (d) calling at a fair time
19. 19.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
20. 20.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
21. 21.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
22. 22.🔍 Which is the odd one out? (a) calling very late (b) stating why you called (c) saying your name (d) asking “Is now okay?”
23. 23.🔍 Which is the odd one out? (a) hanging up suddenly (b) shouting into the phone (c) speaking clearly (d) a noisy background
24. 24.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) a greeting and your name (d) “Tell me the fees.”
25. 25.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
26. 26.Which of these is a polite phone habit? (a) hanging up suddenly (b) asking “Is now okay?” (c) shouting into the phone (d) not saying who you are
27. 27.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
28. 28.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) calling at a fair time (b) hanging up suddenly (c) chatting to others (d) not saying who you are
30. 30.🔍 Which is the odd one out? (a) hanging up suddenly (b) not saying who you are (c) greeting first (d) mumbling your name
31. 31.🔍 Which is the odd one out? (a) stating why you called (b) noting key details (c) greeting first (d) chatting to others
32. 32.Which of these is a polite phone habit? (a) calling very late (b) speaking clearly (c) eating while talking (d) shouting into the phone
33. 33.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
34. 34.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
35. 35.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
36. 36.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
37. 37.Which of these is a rude phone habit? (a) greeting first (b) saying thank you (c) mumbling your name (d) saying your name
38. 38.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
39. 39.🔍 Which is the odd one out? (a) saying thank you (b) not saying who you are (c) calling at a fair time (d) stating why you called
40. 40.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit

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