Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 234 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
2. 2.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
3. 3.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
4. 4.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
5. 5.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
6. 6.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
7. 7.🔍 Which is the odd one out? (a) stating why you called (b) calling very late (c) saying your name (d) calling at a fair time
8. 8.Which of these is a rude phone habit? (a) saying your name (b) greeting first (c) chatting to others (d) calling at a fair time
9. 9.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
10. 10.🔍 Which is the odd one out? (a) calling at a fair time (b) eating while talking (c) speaking clearly (d) stating why you called
11. 11.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
12. 12.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
13. 13.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) “Tell me the fees.” (d) a greeting and your name
14. 14.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
15. 15.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
16. 16.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) answered it (c) set a fun ringtone (d) switched it off
17. 17.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
18. 18.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) a pen and your notes (d) loud music
19. 19.📞 The person you want is not available. What is best? (a) call ten times (b) leave a short message (c) shout at the caller (d) hang up angrily
20. 20.Which of these is a rude phone habit? (a) stating why you called (b) saying thank you (c) saying your name (d) calling very late
21. 21.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
22. 22.🔍 Which is the odd one out? (a) hanging up suddenly (b) eating while talking (c) noting key details (d) mumbling your name
23. 23.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
24. 24.True or false: “noting key details” is a polite phone habit. (a) True (b) False
25. 25.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
26. 26.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
27. 27.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
28. 28.Which of these is a rude phone habit? (a) calling at a fair time (b) noting key details (c) a noisy background (d) saying thank you
29. 29.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
30. 30.Which of these is a rude phone habit? (a) greeting first (b) asking “Is now okay?” (c) hanging up suddenly (d) saying thank you
31. 31.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to waste time (c) to end the call (d) to sound bored
32. 32.🔍 Which is the odd one out? (a) chatting to others (b) stating why you called (c) eating while talking (d) shouting into the phone
33. 33.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
34. 34.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
35. 35.🔍 Which is the odd one out? (a) saying thank you (b) noting key details (c) hanging up suddenly (d) asking “Is now okay?”
36. 36.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
37. 37.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
38. 38.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) tell them politely (d) shout at them
39. 39.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
40. 40.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True

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