Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 235 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “noting key details” is a rude phone habit. (a) False (b) True
2. 2.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
3. 3.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
4. 4.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) a pen and your notes (d) loud music
5. 5.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Tell me the fees.” (c) a greeting and your name (d) “Hello? Hello?”
6. 6.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
7. 7.🔍 Which is the odd one out? (a) calling at a fair time (b) eating while talking (c) saying thank you (d) noting key details
8. 8.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
9. 9.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
10. 10.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
11. 11.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
12. 12.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
13. 13.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
14. 14.Which of these is a polite phone habit? (a) shouting into the phone (b) not saying who you are (c) speaking clearly (d) calling very late
15. 15.Which of these is a rude phone habit? (a) eating while talking (b) saying thank you (c) saying your name (d) stating why you called
16. 16.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) shout at them (c) pretend to be them (d) tell them politely
17. 17.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
18. 18.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
19. 19.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
20. 20.🔍 Which is the odd one out? (a) mumbling your name (b) greeting first (c) asking “Is now okay?” (d) noting key details
21. 21.Which of these is a rude phone habit? (a) stating why you called (b) greeting first (c) mumbling your name (d) calling at a fair time
22. 22.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
23. 23.Which of these is a rude phone habit? (a) a noisy background (b) speaking clearly (c) saying thank you (d) greeting first
24. 24.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
25. 25.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
26. 26.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
27. 27.True or false: “saying your name” is a rude phone habit. (a) False (b) True
28. 28.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
29. 29.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
30. 30.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
31. 31.True or false: “calling very late” is a polite phone habit. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) noting key details (b) a noisy background (c) speaking clearly (d) asking “Is now okay?”
33. 33.🕘 A good time to call an office is usually… (a) late at night (b) very early morning (c) during working hours (d) on a holiday
34. 34.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
35. 35.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
36. 36.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
37. 37.🔍 Which is the odd one out? (a) eating while talking (b) chatting to others (c) not saying who you are (d) saying your name
38. 38.Which of these is a rude phone habit? (a) noting key details (b) saying thank you (c) speaking clearly (d) hanging up suddenly
39. 39.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) switched it off (c) kept it loud (d) set a fun ringtone
40. 40.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question

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