Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 236 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
2. 2.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
3. 3.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
4. 4.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
5. 5.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
6. 6.🔍 Which is the odd one out? (a) speaking clearly (b) calling at a fair time (c) not saying who you are (d) asking “Is now okay?”
7. 7.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
8. 8.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
9. 9.Which of these is a polite phone habit? (a) shouting into the phone (b) not saying who you are (c) noting key details (d) hanging up suddenly
10. 10.Which of these is a rude phone habit? (a) chatting to others (b) saying your name (c) noting key details (d) speaking clearly
11. 11.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Tell me the fees.” (c) “Who is this?” (d) “Hello? Hello?”
12. 12.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
13. 13.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
14. 14.🔍 Which is the odd one out? (a) shouting into the phone (b) mumbling your name (c) calling very late (d) stating why you called
15. 15.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
16. 16.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
17. 17.Which of these is a rude phone habit? (a) stating why you called (b) saying your name (c) calling at a fair time (d) a noisy background
18. 18.🔍 Which is the odd one out? (a) stating why you called (b) shouting into the phone (c) calling at a fair time (d) greeting first
19. 19.Which of these is a polite phone habit? (a) chatting to others (b) mumbling your name (c) not saying who you are (d) speaking clearly
20. 20.True or false: “saying your name” is a rude phone habit. (a) False (b) True
21. 21.🔍 Which is the odd one out? (a) greeting first (b) noting key details (c) calling at a fair time (d) eating while talking
22. 22.🔍 Which is the odd one out? (a) noting key details (b) mumbling your name (c) shouting into the phone (d) eating while talking
23. 23.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
24. 24.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
25. 25.🔍 Which is the odd one out? (a) greeting first (b) a noisy background (c) chatting to others (d) shouting into the phone
26. 26.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
27. 27.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
28. 28.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
29. 29.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
30. 30.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
31. 31.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying your name (c) speaking clearly (d) calling very late
32. 32.🔍 Which is the odd one out? (a) speaking clearly (b) saying thank you (c) calling at a fair time (d) a noisy background
33. 33.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) loud music (c) the TV on (d) a snack
34. 34.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
35. 35.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
36. 36.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
37. 37.Which of these is a rude phone habit? (a) greeting first (b) mumbling your name (c) calling at a fair time (d) stating why you called
38. 38.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) switched it off (c) set a fun ringtone (d) kept it loud
39. 39.Which of these is a rude phone habit? (a) stating why you called (b) asking “Is now okay?” (c) not saying who you are (d) greeting first
40. 40.True or false: “saying thank you” is a rude phone habit. (a) True (b) False

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