Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 237 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
2. 2.📝 Before an important call, what should you keep ready? (a) loud music (b) a snack (c) a pen and your notes (d) the TV on
3. 3.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
4. 4.Which of these is a polite phone habit? (a) shouting into the phone (b) not saying who you are (c) noting key details (d) calling very late
5. 5.Which of these is a rude phone habit? (a) greeting first (b) stating why you called (c) hanging up suddenly (d) asking “Is now okay?”
6. 6.🔍 Which is the odd one out? (a) mumbling your name (b) speaking clearly (c) greeting first (d) stating why you called
7. 7.🔍 Which is the odd one out? (a) calling very late (b) speaking clearly (c) shouting into the phone (d) not saying who you are
8. 8.True or false: “saying your name” is a polite phone habit. (a) False (b) True
9. 9.Which of these is a polite phone habit? (a) a noisy background (b) eating while talking (c) shouting into the phone (d) speaking clearly
10. 10.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
11. 11.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
12. 12.🔍 Which is the odd one out? (a) greeting first (b) chatting to others (c) asking “Is now okay?” (d) noting key details
13. 13.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
14. 14.True or false: “saying your name” is a rude phone habit. (a) False (b) True
15. 15.🔍 Which is the odd one out? (a) hanging up suddenly (b) a noisy background (c) eating while talking (d) saying your name
16. 16.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
17. 17.Which of these is a polite phone habit? (a) mumbling your name (b) greeting first (c) chatting to others (d) calling very late
18. 18.🔍 Which is the odd one out? (a) eating while talking (b) saying thank you (c) noting key details (d) stating why you called
19. 19.Which of these is a polite phone habit? (a) eating while talking (b) a noisy background (c) asking “Is now okay?” (d) shouting into the phone
20. 20.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
21. 21.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
22. 22.True or false: “calling very late” is a polite phone habit. (a) True (b) False
23. 23.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
24. 24.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) answered it (c) switched it off (d) kept it loud
25. 25.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
26. 26.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
27. 27.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
28. 28.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
29. 29.🔍 Which is the odd one out? (a) saying thank you (b) speaking clearly (c) hanging up suddenly (d) noting key details
30. 30.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
31. 31.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to end the call (c) to waste time (d) to sound bored
32. 32.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) a greeting and your name (c) “Tell me the fees.” (d) “Hello? Hello?”
33. 33.True or false: “greeting first” is a rude phone habit. (a) False (b) True
34. 34.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
35. 35.🕘 A good time to call an office is usually… (a) late at night (b) very early morning (c) during working hours (d) on a holiday
36. 36.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
37. 37.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
38. 38.🔍 Which is the odd one out? (a) saying your name (b) calling very late (c) saying thank you (d) stating why you called
39. 39.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
40. 40.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit

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