Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 238 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
2. 2.Which of these is a rude phone habit? (a) chatting to others (b) speaking clearly (c) calling at a fair time (d) saying your name
3. 3.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Tell me the fees.” (c) “Hello? Hello?” (d) a greeting and your name
4. 4.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
5. 5.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
6. 6.📞 The person you want is not available. What is best? (a) shout at the caller (b) hang up angrily (c) leave a short message (d) call ten times
7. 7.🔍 Which is the odd one out? (a) not saying who you are (b) calling very late (c) chatting to others (d) greeting first
8. 8.🕘 A good time to call an office is usually… (a) very early morning (b) on a holiday (c) during working hours (d) late at night
9. 9.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
10. 10.Which of these is a rude phone habit? (a) noting key details (b) stating why you called (c) calling very late (d) greeting first
11. 11.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
12. 12.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
13. 13.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
14. 14.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
15. 15.Which of these is a polite phone habit? (a) stating why you called (b) hanging up suddenly (c) chatting to others (d) calling very late
16. 16.🔍 Which is the odd one out? (a) saying thank you (b) shouting into the phone (c) asking “Is now okay?” (d) noting key details
17. 17.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
18. 18.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to avoid mistakes (c) to waste time (d) to sound bored
19. 19.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
20. 20.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) loud music (d) a pen and your notes
21. 21.Which of these is a polite phone habit? (a) hanging up suddenly (b) greeting first (c) mumbling your name (d) eating while talking
22. 22.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) kept it loud (c) switched it off (d) answered it
23. 23.🔍 Which is the odd one out? (a) mumbling your name (b) calling very late (c) hanging up suddenly (d) asking “Is now okay?”
24. 24.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
25. 25.True or false: “calling very late” is a polite phone habit. (a) False (b) True
26. 26.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
27. 27.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name (c) chatting to others (d) noting key details
28. 28.🔍 Which is the odd one out? (a) noting key details (b) greeting first (c) a noisy background (d) asking “Is now okay?”
29. 29.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
30. 30.🔍 Which is the odd one out? (a) calling very late (b) eating while talking (c) stating why you called (d) not saying who you are
31. 31.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) saying thank you (c) calling very late (d) saying your name
33. 33.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) a noisy background (c) hanging up suddenly (d) chatting to others
34. 34.Which of these is a polite phone habit? (a) saying your name (b) calling very late (c) mumbling your name (d) shouting into the phone
35. 35.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) mumbling your name (c) saying thank you (d) greeting first
36. 36.True or false: “saying your name” is a rude phone habit. (a) True (b) False
37. 37.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
38. 38.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) tell them politely (c) shout at them (d) hang up silently
39. 39.🔍 Which is the odd one out? (a) saying thank you (b) not saying who you are (c) saying your name (d) noting key details
40. 40.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit

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