Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 239 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) loud music (d) a pen and your notes
2. 2.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
3. 3.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
4. 4.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
5. 5.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
6. 6.🔍 Which is the odd one out? (a) not saying who you are (b) saying your name (c) calling at a fair time (d) greeting first
7. 7.Which of these is a polite phone habit? (a) speaking clearly (b) hanging up suddenly (c) not saying who you are (d) shouting into the phone
8. 8.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
9. 9.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
10. 10.Which of these is a rude phone habit? (a) noting key details (b) saying thank you (c) calling at a fair time (d) shouting into the phone
11. 11.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) switched it off (d) answered it
12. 12.🔍 Which is the odd one out? (a) saying your name (b) stating why you called (c) eating while talking (d) calling at a fair time
13. 13.Which of these is a polite phone habit? (a) not saying who you are (b) greeting first (c) eating while talking (d) calling very late
14. 14.Which of these is a polite phone habit? (a) hanging up suddenly (b) asking “Is now okay?” (c) calling very late (d) not saying who you are
15. 15.🔍 Which is the odd one out? (a) speaking clearly (b) noting key details (c) greeting first (d) mumbling your name
16. 16.🔍 Which is the odd one out? (a) greeting first (b) not saying who you are (c) shouting into the phone (d) eating while talking
17. 17.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to avoid mistakes (c) to end the call (d) to waste time
18. 18.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
19. 19.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
20. 20.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
21. 21.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
22. 22.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Hello? Hello?” (c) “Tell me the fees.” (d) “Who is this?”
23. 23.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
24. 24.Which of these is a polite phone habit? (a) shouting into the phone (b) not saying who you are (c) noting key details (d) chatting to others
25. 25.True or false: “noting key details” is a rude phone habit. (a) True (b) False
26. 26.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
27. 27.Which of these is a polite phone habit? (a) shouting into the phone (b) eating while talking (c) saying your name (d) calling very late
28. 28.🔍 Which is the odd one out? (a) not saying who you are (b) asking “Is now okay?” (c) calling very late (d) mumbling your name
29. 29.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
30. 30.True or false: “saying your name” is a polite phone habit. (a) True (b) False
31. 31.🔍 Which is the odd one out? (a) eating while talking (b) shouting into the phone (c) saying your name (d) calling very late
32. 32.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
33. 33.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
34. 34.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) calling very late (c) calling at a fair time (d) saying your name
35. 35.Which of these is a rude phone habit? (a) stating why you called (b) noting key details (c) greeting first (d) hanging up suddenly
36. 36.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
37. 37.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
38. 38.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
39. 39.🔍 Which is the odd one out? (a) saying your name (b) greeting first (c) shouting into the phone (d) saying thank you
40. 40.True or false: “eating while talking” is a polite phone habit. (a) False (b) True

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