Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 240 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
2. 2.🔍 Which is the odd one out? (a) stating why you called (b) calling very late (c) saying your name (d) greeting first
3. 3.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to avoid mistakes (c) to end the call (d) to sound bored
4. 4.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) a greeting and your name (c) “Who is this?” (d) “Tell me the fees.”
5. 5.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
6. 6.Which of these is a polite phone habit? (a) speaking clearly (b) not saying who you are (c) shouting into the phone (d) mumbling your name
7. 7.True or false: “calling very late” is a rude phone habit. (a) False (b) True
8. 8.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
9. 9.🔍 Which is the odd one out? (a) mumbling your name (b) eating while talking (c) greeting first (d) not saying who you are
10. 10.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
11. 11.🔍 Which is the odd one out? (a) stating why you called (b) shouting into the phone (c) noting key details (d) saying your name
12. 12.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
13. 13.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
14. 14.Which of these is a rude phone habit? (a) noting key details (b) saying your name (c) mumbling your name (d) stating why you called
15. 15.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
16. 16.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) kept it loud (c) answered it (d) switched it off
17. 17.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
18. 18.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
19. 19.🕘 A good time to call an office is usually… (a) very early morning (b) late at night (c) during working hours (d) on a holiday
20. 20.📞 The person you want is not available. What is best? (a) shout at the caller (b) leave a short message (c) call ten times (d) hang up angrily
21. 21.True or false: “saying your name” is a rude phone habit. (a) False (b) True
22. 22.True or false: “noting key details” is a rude phone habit. (a) True (b) False
23. 23.📝 Before an important call, what should you keep ready? (a) loud music (b) a snack (c) a pen and your notes (d) the TV on
24. 24.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
25. 25.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
26. 26.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
27. 27.🔍 Which is the odd one out? (a) chatting to others (b) hanging up suddenly (c) saying thank you (d) eating while talking
28. 28.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
29. 29.Which of these is a polite phone habit? (a) not saying who you are (b) eating while talking (c) calling very late (d) saying your name
30. 30.🔍 Which is the odd one out? (a) saying your name (b) calling at a fair time (c) eating while talking (d) greeting first
31. 31.Which of these is a polite phone habit? (a) not saying who you are (b) eating while talking (c) greeting first (d) shouting into the phone
32. 32.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) tell them politely (c) pretend to be them (d) shout at them
33. 33.Which of these is a rude phone habit? (a) saying thank you (b) calling at a fair time (c) asking “Is now okay?” (d) hanging up suddenly
34. 34.Which of these is a polite phone habit? (a) chatting to others (b) mumbling your name (c) hanging up suddenly (d) asking “Is now okay?”
35. 35.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
36. 36.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
37. 37.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
38. 38.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
39. 39.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
40. 40.True or false: “chatting to others” is a rude phone habit. (a) True (b) False

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