Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 25 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) saying your name (b) calling very late (c) not saying who you are (d) mumbling your name
2. 2.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
3. 3.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
4. 4.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
5. 5.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
6. 6.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
7. 7.True or false: “noting key details” is a polite phone habit. (a) False (b) True
8. 8.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
9. 9.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to waste time (c) to end the call (d) to avoid mistakes
10. 10.Which of these is a rude phone habit? (a) speaking clearly (b) saying thank you (c) calling at a fair time (d) chatting to others
11. 11.True or false: “saying your name” is a polite phone habit. (a) False (b) True
12. 12.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
13. 13.True or false: “noting key details” is a rude phone habit. (a) False (b) True
14. 14.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
15. 15.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
16. 16.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
17. 17.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Hello? Hello?” (c) “Who is this?” (d) a greeting and your name
18. 18.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) leave a short message (d) call ten times
19. 19.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
20. 20.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
21. 21.🕘 A good time to call an office is usually… (a) during working hours (b) on a holiday (c) very early morning (d) late at night
22. 22.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
23. 23.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
24. 24.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
25. 25.🔍 Which is the odd one out? (a) eating while talking (b) noting key details (c) shouting into the phone (d) chatting to others
26. 26.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
27. 27.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
28. 28.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
29. 29.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) kept it loud (c) set a fun ringtone (d) switched it off
30. 30.Which of these is a polite phone habit? (a) noting key details (b) hanging up suddenly (c) shouting into the phone (d) eating while talking
31. 31.🔍 Which is the odd one out? (a) noting key details (b) stating why you called (c) saying thank you (d) chatting to others
32. 32.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) mumbling your name (b) greeting first (c) eating while talking (d) chatting to others
34. 34.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
35. 35.Which of these is a rude phone habit? (a) saying your name (b) noting key details (c) speaking clearly (d) a noisy background
36. 36.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
37. 37.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
38. 38.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
39. 39.🔍 Which is the odd one out? (a) speaking clearly (b) saying thank you (c) eating while talking (d) greeting first
40. 40.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False

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