Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 241 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🕘 A good time to call an office is usually… (a) very early morning (b) on a holiday (c) during working hours (d) late at night
2. 2.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to avoid mistakes (c) to end the call (d) to sound bored
3. 3.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) switched it off (c) answered it (d) set a fun ringtone
4. 4.🔍 Which is the odd one out? (a) mumbling your name (b) greeting first (c) stating why you called (d) calling at a fair time
5. 5.🔍 Which is the odd one out? (a) eating while talking (b) noting key details (c) a noisy background (d) calling very late
6. 6.Which of these is a polite phone habit? (a) a noisy background (b) stating why you called (c) chatting to others (d) not saying who you are
7. 7.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) pretend to be them (c) hang up silently (d) shout at them
8. 8.🔍 Which is the odd one out? (a) a noisy background (b) asking “Is now okay?” (c) stating why you called (d) speaking clearly
9. 9.Which of these is a rude phone habit? (a) calling very late (b) saying your name (c) stating why you called (d) calling at a fair time
10. 10.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
11. 11.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) saying thank you (c) saying your name (d) shouting into the phone
12. 12.🔍 Which is the odd one out? (a) hanging up suddenly (b) shouting into the phone (c) asking “Is now okay?” (d) mumbling your name
13. 13.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
14. 14.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
15. 15.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
16. 16.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
17. 17.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
18. 18.Which of these is a polite phone habit? (a) calling at a fair time (b) calling very late (c) hanging up suddenly (d) shouting into the phone
19. 19.📞 The person you want is not available. What is best? (a) hang up angrily (b) leave a short message (c) call ten times (d) shout at the caller
20. 20.Which of these is a polite phone habit? (a) noting key details (b) eating while talking (c) chatting to others (d) not saying who you are
21. 21.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
22. 22.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
23. 23.Which of these is a polite phone habit? (a) mumbling your name (b) a noisy background (c) shouting into the phone (d) asking “Is now okay?”
24. 24.🔍 Which is the odd one out? (a) not saying who you are (b) chatting to others (c) saying your name (d) mumbling your name
25. 25.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
26. 26.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
27. 27.🔍 Which is the odd one out? (a) calling very late (b) saying your name (c) asking “Is now okay?” (d) speaking clearly
28. 28.🔍 Which is the odd one out? (a) hanging up suddenly (b) saying thank you (c) chatting to others (d) not saying who you are
29. 29.Which of these is a rude phone habit? (a) speaking clearly (b) a noisy background (c) asking “Is now okay?” (d) saying your name
30. 30.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
31. 31.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
32. 32.Which of these is a rude phone habit? (a) calling at a fair time (b) speaking clearly (c) eating while talking (d) saying your name
33. 33.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
34. 34.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
35. 35.🔍 Which is the odd one out? (a) speaking clearly (b) calling at a fair time (c) greeting first (d) eating while talking
36. 36.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Tell me the fees.” (c) “Hello? Hello?” (d) “Who is this?”
37. 37.🔍 Which is the odd one out? (a) speaking clearly (b) not saying who you are (c) stating why you called (d) saying your name
38. 38.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
39. 39.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
40. 40.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer

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