Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 242 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
2. 2.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
3. 3.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) kept it loud (d) switched it off
4. 4.Which of these is a polite phone habit? (a) calling at a fair time (b) not saying who you are (c) hanging up suddenly (d) mumbling your name
5. 5.📝 Before an important call, what should you keep ready? (a) the TV on (b) a pen and your notes (c) loud music (d) a snack
6. 6.🔍 Which is the odd one out? (a) saying thank you (b) noting key details (c) a noisy background (d) speaking clearly
7. 7.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
8. 8.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) chatting to others (c) not saying who you are (d) shouting into the phone
9. 9.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
10. 10.Which of these is a rude phone habit? (a) saying thank you (b) stating why you called (c) a noisy background (d) asking “Is now okay?”
11. 11.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
12. 12.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
13. 13.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Hello? Hello?” (c) “Tell me the fees.” (d) “Who is this?”
14. 14.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
15. 15.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
16. 16.True or false: “saying your name” is a polite phone habit. (a) False (b) True
17. 17.Which of these is a rude phone habit? (a) speaking clearly (b) noting key details (c) mumbling your name (d) saying thank you
18. 18.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) noting key details (c) saying thank you (d) hanging up suddenly
19. 19.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
20. 20.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
21. 21.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
22. 22.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
23. 23.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
24. 24.🕘 A good time to call an office is usually… (a) late at night (b) on a holiday (c) during working hours (d) very early morning
25. 25.🔍 Which is the odd one out? (a) calling at a fair time (b) saying your name (c) speaking clearly (d) not saying who you are
26. 26.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
27. 27.Which of these is a polite phone habit? (a) greeting first (b) eating while talking (c) mumbling your name (d) not saying who you are
28. 28.Which of these is a rude phone habit? (a) calling at a fair time (b) greeting first (c) noting key details (d) calling very late
29. 29.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
30. 30.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
31. 31.🔍 Which is the odd one out? (a) chatting to others (b) saying your name (c) stating why you called (d) asking “Is now okay?”
32. 32.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
33. 33.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) speaking clearly (b) mumbling your name (c) stating why you called (d) noting key details
35. 35.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
36. 36.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) tell them politely (d) shout at them
37. 37.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
38. 38.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
39. 39.Which of these is a polite phone habit? (a) speaking clearly (b) calling very late (c) chatting to others (d) eating while talking
40. 40.Which of these is a polite phone habit? (a) shouting into the phone (b) mumbling your name (c) saying your name (d) eating while talking

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