Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 243 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) calling at a fair time (b) greeting first (c) saying your name (d) mumbling your name
2. 2.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
3. 3.Which of these is a rude phone habit? (a) stating why you called (b) calling very late (c) speaking clearly (d) saying thank you
4. 4.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
5. 5.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) switched it off (d) kept it loud
6. 6.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
7. 7.🔍 Which is the odd one out? (a) noting key details (b) greeting first (c) calling very late (d) saying your name
8. 8.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
9. 9.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
10. 10.🔍 Which is the odd one out? (a) stating why you called (b) not saying who you are (c) noting key details (d) greeting first
11. 11.Which of these is a rude phone habit? (a) calling at a fair time (b) asking “Is now okay?” (c) chatting to others (d) saying thank you
12. 12.🕘 A good time to call an office is usually… (a) late at night (b) very early morning (c) during working hours (d) on a holiday
13. 13.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) a greeting and your name (c) “Tell me the fees.” (d) “Hello? Hello?”
14. 14.Which of these is a polite phone habit? (a) a noisy background (b) eating while talking (c) mumbling your name (d) calling at a fair time
15. 15.Which of these is a polite phone habit? (a) not saying who you are (b) eating while talking (c) shouting into the phone (d) saying your name
16. 16.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
17. 17.True or false: “greeting first” is a rude phone habit. (a) False (b) True
18. 18.Which of these is a rude phone habit? (a) saying your name (b) a noisy background (c) speaking clearly (d) calling at a fair time
19. 19.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
20. 20.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
21. 21.True or false: “calling very late” is a rude phone habit. (a) True (b) False
22. 22.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
23. 23.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
24. 24.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
25. 25.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
26. 26.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
27. 27.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
28. 28.📞 The person you want is not available. What is best? (a) call ten times (b) leave a short message (c) hang up angrily (d) shout at the caller
29. 29.Which of these is a rude phone habit? (a) eating while talking (b) greeting first (c) speaking clearly (d) calling at a fair time
30. 30.🔍 Which is the odd one out? (a) hanging up suddenly (b) noting key details (c) not saying who you are (d) chatting to others
31. 31.True or false: “noting key details” is a polite phone habit. (a) False (b) True
32. 32.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
33. 33.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
34. 34.Which of these is a polite phone habit? (a) stating why you called (b) eating while talking (c) shouting into the phone (d) chatting to others
35. 35.Which of these is a polite phone habit? (a) not saying who you are (b) chatting to others (c) mumbling your name (d) greeting first
36. 36.🔍 Which is the odd one out? (a) eating while talking (b) mumbling your name (c) saying your name (d) chatting to others
37. 37.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
38. 38.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to avoid mistakes (c) to sound bored (d) to waste time
39. 39.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
40. 40.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye

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