Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 244 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
2. 2.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Who is this?” (c) a greeting and your name (d) “Tell me the fees.”
3. 3.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
4. 4.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
5. 5.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to sound bored (c) to end the call (d) to waste time
6. 6.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
7. 7.Which of these is a polite phone habit? (a) a noisy background (b) hanging up suddenly (c) shouting into the phone (d) saying your name
8. 8.🔍 Which is the odd one out? (a) a noisy background (b) chatting to others (c) calling very late (d) greeting first
9. 9.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
10. 10.🔍 Which is the odd one out? (a) saying thank you (b) a noisy background (c) stating why you called (d) saying your name
11. 11.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
12. 12.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
13. 13.🕘 A good time to call an office is usually… (a) very early morning (b) on a holiday (c) late at night (d) during working hours
14. 14.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
15. 15.🔍 Which is the odd one out? (a) speaking clearly (b) calling very late (c) calling at a fair time (d) stating why you called
16. 16.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
17. 17.Which of these is a polite phone habit? (a) not saying who you are (b) calling very late (c) hanging up suddenly (d) noting key details
18. 18.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
19. 19.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
20. 20.Which of these is a polite phone habit? (a) shouting into the phone (b) calling very late (c) not saying who you are (d) saying thank you
21. 21.True or false: “noting key details” is a polite phone habit. (a) False (b) True
22. 22.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
23. 23.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
24. 24.Which of these is a polite phone habit? (a) stating why you called (b) eating while talking (c) mumbling your name (d) hanging up suddenly
25. 25.🔍 Which is the odd one out? (a) mumbling your name (b) saying thank you (c) calling at a fair time (d) greeting first
26. 26.🔍 Which is the odd one out? (a) chatting to others (b) eating while talking (c) a noisy background (d) stating why you called
27. 27.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
28. 28.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
29. 29.🔍 Which is the odd one out? (a) calling very late (b) not saying who you are (c) speaking clearly (d) chatting to others
30. 30.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) not saying who you are (c) saying your name (d) speaking clearly
31. 31.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
32. 32.🔍 Which is the odd one out? (a) mumbling your name (b) chatting to others (c) shouting into the phone (d) noting key details
33. 33.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) a pen and your notes (d) the TV on
34. 34.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) hang up silently (c) tell them politely (d) pretend to be them
35. 35.🔍 Which is the odd one out? (a) calling at a fair time (b) speaking clearly (c) chatting to others (d) saying thank you
36. 36.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
37. 37.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
38. 38.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
39. 39.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
40. 40.Which of these is a rude phone habit? (a) a noisy background (b) greeting first (c) saying your name (d) asking “Is now okay?”

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