Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 245 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) mumbling your name (c) shouting into the phone (d) a noisy background
2. 2.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
3. 3.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
4. 4.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
5. 5.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
6. 6.📝 Before an important call, what should you keep ready? (a) a snack (b) a pen and your notes (c) the TV on (d) loud music
7. 7.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
8. 8.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
9. 9.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to end the call (c) to avoid mistakes (d) to waste time
10. 10.Which of these is a rude phone habit? (a) speaking clearly (b) greeting first (c) chatting to others (d) stating why you called
11. 11.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
12. 12.🔍 Which is the odd one out? (a) hanging up suddenly (b) shouting into the phone (c) eating while talking (d) saying thank you
13. 13.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
14. 14.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
15. 15.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
16. 16.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
17. 17.True or false: “noting key details” is a polite phone habit. (a) True (b) False
18. 18.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
19. 19.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) switched it off (c) answered it (d) kept it loud
20. 20.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
21. 21.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
22. 22.🔍 Which is the odd one out? (a) noting key details (b) mumbling your name (c) speaking clearly (d) saying your name
23. 23.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
24. 24.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
25. 25.Which of these is a rude phone habit? (a) speaking clearly (b) calling at a fair time (c) shouting into the phone (d) greeting first
26. 26.True or false: “noting key details” is a rude phone habit. (a) True (b) False
27. 27.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
28. 28.Which of these is a polite phone habit? (a) eating while talking (b) mumbling your name (c) not saying who you are (d) calling at a fair time
29. 29.🔍 Which is the odd one out? (a) not saying who you are (b) calling very late (c) eating while talking (d) saying your name
30. 30.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
31. 31.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
32. 32.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
33. 33.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
34. 34.True or false: “greeting first” is a polite phone habit. (a) True (b) False
35. 35.Which of these is a polite phone habit? (a) hanging up suddenly (b) mumbling your name (c) saying your name (d) shouting into the phone
36. 36.🕘 A good time to call an office is usually… (a) very early morning (b) late at night (c) during working hours (d) on a holiday
37. 37.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
38. 38.Which of these is a rude phone habit? (a) not saying who you are (b) asking “Is now okay?” (c) saying your name (d) calling at a fair time
39. 39.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
40. 40.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students