Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 246 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) hanging up suddenly (b) stating why you called (c) eating while talking (d) calling very late
2. 2.🔍 Which is the odd one out? (a) a noisy background (b) chatting to others (c) noting key details (d) mumbling your name
3. 3.Which of these is a polite phone habit? (a) calling very late (b) noting key details (c) a noisy background (d) mumbling your name
4. 4.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
5. 5.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
6. 6.Which of these is a polite phone habit? (a) calling very late (b) hanging up suddenly (c) asking “Is now okay?” (d) shouting into the phone
7. 7.Which of these is a rude phone habit? (a) calling at a fair time (b) noting key details (c) calling very late (d) speaking clearly
8. 8.🕘 A good time to call an office is usually… (a) late at night (b) on a holiday (c) very early morning (d) during working hours
9. 9.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
10. 10.🔍 Which is the odd one out? (a) greeting first (b) mumbling your name (c) shouting into the phone (d) eating while talking
11. 11.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
12. 12.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
13. 13.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
14. 14.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
15. 15.🔍 Which is the odd one out? (a) noting key details (b) eating while talking (c) greeting first (d) calling at a fair time
16. 16.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
17. 17.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
18. 18.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) tell them politely (c) hang up silently (d) shout at them
19. 19.🔍 Which is the odd one out? (a) saying your name (b) chatting to others (c) eating while talking (d) a noisy background
20. 20.Which of these is a rude phone habit? (a) saying your name (b) stating why you called (c) chatting to others (d) noting key details
21. 21.📝 Before an important call, what should you keep ready? (a) loud music (b) a pen and your notes (c) the TV on (d) a snack
22. 22.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
23. 23.📞 The person you want is not available. What is best? (a) shout at the caller (b) hang up angrily (c) call ten times (d) leave a short message
24. 24.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
25. 25.True or false: “noting key details” is a rude phone habit. (a) False (b) True
26. 26.Which of these is a polite phone habit? (a) greeting first (b) eating while talking (c) calling very late (d) mumbling your name
27. 27.True or false: “saying your name” is a rude phone habit. (a) False (b) True
28. 28.🔍 Which is the odd one out? (a) calling very late (b) hanging up suddenly (c) chatting to others (d) stating why you called
29. 29.Which of these is a rude phone habit? (a) noting key details (b) saying thank you (c) asking “Is now okay?” (d) not saying who you are
30. 30.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
31. 31.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
32. 32.Which of these is a polite phone habit? (a) eating while talking (b) shouting into the phone (c) a noisy background (d) saying thank you
33. 33.Which of these is a rude phone habit? (a) hanging up suddenly (b) greeting first (c) saying your name (d) noting key details
34. 34.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) kept it loud (c) switched it off (d) answered it
35. 35.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
36. 36.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
37. 37.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
38. 38.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
39. 39.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
40. 40.🔍 Which is the odd one out? (a) chatting to others (b) hanging up suddenly (c) eating while talking (d) saying thank you

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