Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 247 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) answered it (c) switched it off (d) kept it loud
2. 2.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
3. 3.🔍 Which is the odd one out? (a) mumbling your name (b) greeting first (c) saying thank you (d) speaking clearly
4. 4.🔍 Which is the odd one out? (a) hanging up suddenly (b) shouting into the phone (c) asking “Is now okay?” (d) mumbling your name
5. 5.Which of these is a rude phone habit? (a) greeting first (b) saying your name (c) noting key details (d) mumbling your name
6. 6.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
7. 7.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
8. 8.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
9. 9.Which of these is a polite phone habit? (a) greeting first (b) not saying who you are (c) eating while talking (d) hanging up suddenly
10. 10.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
11. 11.🔍 Which is the odd one out? (a) eating while talking (b) noting key details (c) hanging up suddenly (d) not saying who you are
12. 12.Which of these is a polite phone habit? (a) hanging up suddenly (b) a noisy background (c) shouting into the phone (d) saying your name
13. 13.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
14. 14.🔍 Which is the odd one out? (a) a noisy background (b) noting key details (c) stating why you called (d) saying thank you
15. 15.Which of these is a polite phone habit? (a) calling very late (b) eating while talking (c) speaking clearly (d) chatting to others
16. 16.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
17. 17.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) saying thank you (b) stating why you called (c) not saying who you are (d) noting key details
19. 19.Which of these is a rude phone habit? (a) saying your name (b) stating why you called (c) eating while talking (d) noting key details
20. 20.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
21. 21.Which of these is a rude phone habit? (a) speaking clearly (b) greeting first (c) stating why you called (d) chatting to others
22. 22.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
23. 23.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
24. 24.🔍 Which is the odd one out? (a) calling very late (b) greeting first (c) not saying who you are (d) a noisy background
25. 25.🔍 Which is the odd one out? (a) stating why you called (b) calling at a fair time (c) calling very late (d) saying thank you
26. 26.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
27. 27.Which of these is a rude phone habit? (a) stating why you called (b) saying your name (c) greeting first (d) not saying who you are
28. 28.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to avoid mistakes (c) to end the call (d) to sound bored
29. 29.Which of these is a rude phone habit? (a) calling at a fair time (b) greeting first (c) speaking clearly (d) a noisy background
30. 30.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) a greeting and your name (d) “Tell me the fees.”
31. 31.True or false: “saying your name” is a rude phone habit. (a) True (b) False
32. 32.🕘 A good time to call an office is usually… (a) very early morning (b) during working hours (c) late at night (d) on a holiday
33. 33.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
34. 34.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
35. 35.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
36. 36.Which of these is a rude phone habit? (a) saying your name (b) shouting into the phone (c) greeting first (d) calling at a fair time
37. 37.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
38. 38.🔍 Which is the odd one out? (a) eating while talking (b) saying your name (c) shouting into the phone (d) calling very late
39. 39.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
40. 40.Which of these is a polite phone habit? (a) stating why you called (b) mumbling your name (c) not saying who you are (d) a noisy background

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