Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 248 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) mumbling your name (b) saying your name (c) chatting to others (d) not saying who you are
2. 2.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
3. 3.🕘 A good time to call an office is usually… (a) on a holiday (b) very early morning (c) late at night (d) during working hours
4. 4.🔍 Which is the odd one out? (a) calling at a fair time (b) saying your name (c) a noisy background (d) stating why you called
5. 5.Which of these is a rude phone habit? (a) greeting first (b) speaking clearly (c) hanging up suddenly (d) saying thank you
6. 6.Which of these is a polite phone habit? (a) a noisy background (b) stating why you called (c) mumbling your name (d) shouting into the phone
7. 7.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
8. 8.🔍 Which is the odd one out? (a) greeting first (b) calling very late (c) mumbling your name (d) eating while talking
9. 9.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) a greeting and your name (d) “Tell me the fees.”
10. 10.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
11. 11.🔍 Which is the odd one out? (a) greeting first (b) stating why you called (c) calling at a fair time (d) shouting into the phone
12. 12.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
13. 13.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
14. 14.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
15. 15.Which of these is a polite phone habit? (a) eating while talking (b) hanging up suddenly (c) saying your name (d) chatting to others
16. 16.True or false: “greeting first” is a rude phone habit. (a) True (b) False
17. 17.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
18. 18.Which of these is a polite phone habit? (a) not saying who you are (b) mumbling your name (c) a noisy background (d) asking “Is now okay?”
19. 19.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
20. 20.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
21. 21.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) pretend to be them (c) hang up silently (d) shout at them
22. 22.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
23. 23.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
24. 24.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying your name (c) calling very late (d) speaking clearly
25. 25.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
26. 26.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
27. 27.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to waste time (c) to avoid mistakes (d) to sound bored
28. 28.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
29. 29.🔍 Which is the odd one out? (a) greeting first (b) calling at a fair time (c) not saying who you are (d) speaking clearly
30. 30.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
31. 31.🔍 Which is the odd one out? (a) a noisy background (b) shouting into the phone (c) noting key details (d) mumbling your name
32. 32.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) answered it (d) switched it off
33. 33.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) calling at a fair time (c) saying your name (d) mumbling your name
34. 34.🔍 Which is the odd one out? (a) speaking clearly (b) noting key details (c) saying your name (d) calling very late
35. 35.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
36. 36.Which of these is a polite phone habit? (a) a noisy background (b) not saying who you are (c) mumbling your name (d) speaking clearly
37. 37.🔍 Which is the odd one out? (a) speaking clearly (b) greeting first (c) noting key details (d) chatting to others
38. 38.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
39. 39.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
40. 40.🔍 Which is the odd one out? (a) stating why you called (b) speaking clearly (c) hanging up suddenly (d) calling at a fair time

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