Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 249 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) eating while talking (b) greeting first (c) noting key details (d) stating why you called
2. 2.Which of these is a polite phone habit? (a) chatting to others (b) saying your name (c) hanging up suddenly (d) not saying who you are
3. 3.Which of these is a polite phone habit? (a) noting key details (b) not saying who you are (c) calling very late (d) chatting to others
4. 4.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
5. 5.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
6. 6.Which of these is a polite phone habit? (a) greeting first (b) hanging up suddenly (c) mumbling your name (d) chatting to others
7. 7.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
8. 8.🔍 Which is the odd one out? (a) eating while talking (b) hanging up suddenly (c) chatting to others (d) noting key details
9. 9.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) a pen and your notes (d) the TV on
10. 10.🔍 Which is the odd one out? (a) calling at a fair time (b) a noisy background (c) calling very late (d) hanging up suddenly
11. 11.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) pretend to be them (c) shout at them (d) hang up silently
12. 12.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
13. 13.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
14. 14.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) kept it loud (c) switched it off (d) answered it
15. 15.🔍 Which is the odd one out? (a) a noisy background (b) hanging up suddenly (c) mumbling your name (d) saying your name
16. 16.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
17. 17.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
18. 18.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) a greeting and your name (c) “Hello? Hello?” (d) “Tell me the fees.”
19. 19.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
20. 20.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
21. 21.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
22. 22.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
23. 23.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
24. 24.📞 The person you want is not available. What is best? (a) leave a short message (b) shout at the caller (c) call ten times (d) hang up angrily
25. 25.Which of these is a polite phone habit? (a) not saying who you are (b) shouting into the phone (c) chatting to others (d) saying thank you
26. 26.🔍 Which is the odd one out? (a) mumbling your name (b) speaking clearly (c) saying your name (d) calling at a fair time
27. 27.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
28. 28.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
29. 29.🕘 A good time to call an office is usually… (a) on a holiday (b) very early morning (c) late at night (d) during working hours
30. 30.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
31. 31.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
32. 32.Which of these is a rude phone habit? (a) saying your name (b) greeting first (c) stating why you called (d) chatting to others
33. 33.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
34. 34.🔍 Which is the odd one out? (a) saying thank you (b) calling at a fair time (c) saying your name (d) calling very late
35. 35.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
36. 36.Which of these is a rude phone habit? (a) stating why you called (b) saying your name (c) a noisy background (d) greeting first
37. 37.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
38. 38.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
39. 39.True or false: “greeting first” is a polite phone habit. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) a noisy background (b) not saying who you are (c) greeting first (d) mumbling your name

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