Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 250 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
2. 2.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
3. 3.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
4. 4.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
5. 5.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to end the call (c) to avoid mistakes (d) to waste time
6. 6.True or false: “calling very late” is a polite phone habit. (a) False (b) True
7. 7.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) tell them politely (c) shout at them (d) hang up silently
8. 8.True or false: “saying your name” is a rude phone habit. (a) False (b) True
9. 9.Which of these is a rude phone habit? (a) greeting first (b) calling at a fair time (c) a noisy background (d) saying your name
10. 10.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
11. 11.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
12. 12.Which of these is a polite phone habit? (a) noting key details (b) shouting into the phone (c) hanging up suddenly (d) chatting to others
13. 13.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
14. 14.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
15. 15.Which of these is a polite phone habit? (a) speaking clearly (b) calling very late (c) not saying who you are (d) eating while talking
16. 16.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
17. 17.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
18. 18.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
19. 19.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
20. 20.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) greeting first (c) not saying who you are (d) calling at a fair time
21. 21.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) shouting into the phone (c) speaking clearly (d) saying your name
22. 22.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
23. 23.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
24. 24.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) a greeting and your name (c) “Who is this?” (d) “Hello? Hello?”
25. 25.Which of these is a rude phone habit? (a) saying your name (b) noting key details (c) shouting into the phone (d) asking “Is now okay?”
26. 26.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
27. 27.True or false: “greeting first” is a rude phone habit. (a) False (b) True
28. 28.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
29. 29.Which of these is a polite phone habit? (a) chatting to others (b) hanging up suddenly (c) not saying who you are (d) asking “Is now okay?”
30. 30.🔍 Which is the odd one out? (a) calling very late (b) noting key details (c) speaking clearly (d) saying your name
31. 31.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
32. 32.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
33. 33.📞 The person you want is not available. What is best? (a) shout at the caller (b) hang up angrily (c) leave a short message (d) call ten times
34. 34.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
35. 35.True or false: “saying your name” is a polite phone habit. (a) False (b) True
36. 36.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
37. 37.Which of these is a polite phone habit? (a) eating while talking (b) hanging up suddenly (c) calling very late (d) saying thank you
38. 38.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) chatting to others (b) calling at a fair time (c) saying thank you (d) speaking clearly
40. 40.🔍 Which is the odd one out? (a) not saying who you are (b) saying your name (c) eating while talking (d) a noisy background

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