Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 26 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
2. 2.🔍 Which is the odd one out? (a) not saying who you are (b) a noisy background (c) greeting first (d) hanging up suddenly
3. 3.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
4. 4.Which of these is a polite phone habit? (a) saying your name (b) shouting into the phone (c) calling very late (d) hanging up suddenly
5. 5.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to waste time (c) to end the call (d) to sound bored
6. 6.📞 The person you want is not available. What is best? (a) shout at the caller (b) hang up angrily (c) call ten times (d) leave a short message
7. 7.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) loud music (d) a pen and your notes
8. 8.🔍 Which is the odd one out? (a) hanging up suddenly (b) greeting first (c) calling at a fair time (d) speaking clearly
9. 9.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
10. 10.Which of these is a rude phone habit? (a) greeting first (b) calling very late (c) noting key details (d) calling at a fair time
11. 11.Which of these is a polite phone habit? (a) not saying who you are (b) greeting first (c) chatting to others (d) eating while talking
12. 12.Which of these is a polite phone habit? (a) calling very late (b) chatting to others (c) eating while talking (d) noting key details
13. 13.Which of these is a rude phone habit? (a) stating why you called (b) mumbling your name (c) saying thank you (d) asking “Is now okay?”
14. 14.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
15. 15.🔍 Which is the odd one out? (a) eating while talking (b) chatting to others (c) shouting into the phone (d) saying your name
16. 16.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while talking (c) noting key details (d) hanging up suddenly
17. 17.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
18. 18.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
19. 19.Which of these is a rude phone habit? (a) saying your name (b) noting key details (c) greeting first (d) chatting to others
20. 20.Which of these is a rude phone habit? (a) saying your name (b) eating while talking (c) asking “Is now okay?” (d) greeting first
21. 21.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
22. 22.Which of these is a rude phone habit? (a) speaking clearly (b) greeting first (c) noting key details (d) not saying who you are
23. 23.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
24. 24.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) kept it loud (c) switched it off (d) answered it
25. 25.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
26. 26.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) shouting into the phone (b) saying thank you (c) calling very late (d) not saying who you are
28. 28.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
29. 29.🔍 Which is the odd one out? (a) mumbling your name (b) not saying who you are (c) chatting to others (d) speaking clearly
30. 30.🔍 Which is the odd one out? (a) stating why you called (b) saying thank you (c) not saying who you are (d) noting key details
31. 31.Which of these is a rude phone habit? (a) stating why you called (b) saying your name (c) saying thank you (d) hanging up suddenly
32. 32.True or false: “saying your name” is a rude phone habit. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) eating while talking (b) speaking clearly (c) calling at a fair time (d) greeting first
34. 34.Which of these is a polite phone habit? (a) a noisy background (b) hanging up suddenly (c) stating why you called (d) shouting into the phone
35. 35.🔍 Which is the odd one out? (a) saying your name (b) greeting first (c) speaking clearly (d) shouting into the phone
36. 36.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
37. 37.🔍 Which is the odd one out? (a) a noisy background (b) calling at a fair time (c) eating while talking (d) calling very late
38. 38.Which of these is a polite phone habit? (a) speaking clearly (b) not saying who you are (c) shouting into the phone (d) calling very late
39. 39.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
40. 40.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer

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