Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 251 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) hanging up suddenly (b) calling very late (c) calling at a fair time (d) eating while talking
2. 2.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
3. 3.🔍 Which is the odd one out? (a) mumbling your name (b) not saying who you are (c) chatting to others (d) stating why you called
4. 4.Which of these is a polite phone habit? (a) eating while talking (b) a noisy background (c) saying your name (d) chatting to others
5. 5.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
6. 6.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
7. 7.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) call ten times (d) leave a short message
8. 8.🕘 A good time to call an office is usually… (a) very early morning (b) late at night (c) during working hours (d) on a holiday
9. 9.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
10. 10.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
11. 11.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
12. 12.🔍 Which is the odd one out? (a) shouting into the phone (b) saying thank you (c) eating while talking (d) mumbling your name
13. 13.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
14. 14.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) a pen and your notes (d) the TV on
15. 15.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to avoid mistakes (c) to sound bored (d) to waste time
16. 16.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
17. 17.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) a noisy background (c) calling at a fair time (d) saying your name
18. 18.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
19. 19.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) pretend to be them (c) shout at them (d) hang up silently
20. 20.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
21. 21.🔍 Which is the odd one out? (a) noting key details (b) not saying who you are (c) hanging up suddenly (d) shouting into the phone
22. 22.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
23. 23.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
24. 24.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
25. 25.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
26. 26.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
27. 27.Which of these is a polite phone habit? (a) saying thank you (b) shouting into the phone (c) a noisy background (d) hanging up suddenly
28. 28.Which of these is a polite phone habit? (a) mumbling your name (b) eating while talking (c) speaking clearly (d) a noisy background
29. 29.Which of these is a rude phone habit? (a) greeting first (b) noting key details (c) shouting into the phone (d) stating why you called
30. 30.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
31. 31.🔍 Which is the odd one out? (a) not saying who you are (b) chatting to others (c) asking “Is now okay?” (d) shouting into the phone
32. 32.🔍 Which is the odd one out? (a) calling very late (b) shouting into the phone (c) eating while talking (d) saying your name
33. 33.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Who is this?” (c) “Tell me the fees.” (d) “Hello? Hello?”
34. 34.Which of these is a rude phone habit? (a) saying thank you (b) a noisy background (c) greeting first (d) calling at a fair time
35. 35.🔍 Which is the odd one out? (a) stating why you called (b) greeting first (c) calling very late (d) saying your name
36. 36.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
37. 37.True or false: “noting key details” is a rude phone habit. (a) False (b) True
38. 38.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
39. 39.Which of these is a rude phone habit? (a) calling at a fair time (b) eating while talking (c) stating why you called (d) saying your name
40. 40.Which of these is a rude phone habit? (a) noting key details (b) mumbling your name (c) greeting first (d) saying your name

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