Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 252 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
2. 2.🔍 Which is the odd one out? (a) not saying who you are (b) hanging up suddenly (c) chatting to others (d) greeting first
3. 3.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
4. 4.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
5. 5.📝 Before an important call, what should you keep ready? (a) loud music (b) a pen and your notes (c) the TV on (d) a snack
6. 6.Which of these is a polite phone habit? (a) shouting into the phone (b) eating while talking (c) noting key details (d) not saying who you are
7. 7.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
8. 8.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
9. 9.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Tell me the fees.” (c) a greeting and your name (d) “Who is this?”
10. 10.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
11. 11.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
12. 12.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
13. 13.Which of these is a rude phone habit? (a) saying your name (b) speaking clearly (c) calling very late (d) stating why you called
14. 14.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) shout at them (c) hang up silently (d) pretend to be them
15. 15.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
16. 16.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
17. 17.Which of these is a polite phone habit? (a) shouting into the phone (b) hanging up suddenly (c) eating while talking (d) greeting first
18. 18.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
19. 19.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
20. 20.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
21. 21.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
22. 22.🕘 A good time to call an office is usually… (a) on a holiday (b) late at night (c) during working hours (d) very early morning
23. 23.True or false: “greeting first” is a polite phone habit. (a) True (b) False
24. 24.🔍 Which is the odd one out? (a) chatting to others (b) stating why you called (c) calling very late (d) mumbling your name
25. 25.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) kept it loud (c) set a fun ringtone (d) switched it off
26. 26.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
27. 27.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
28. 28.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
29. 29.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
30. 30.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
31. 31.Which of these is a polite phone habit? (a) not saying who you are (b) a noisy background (c) stating why you called (d) eating while talking
32. 32.True or false: “noting key details” is a polite phone habit. (a) True (b) False
33. 33.🔍 Which is the odd one out? (a) hanging up suddenly (b) greeting first (c) saying thank you (d) calling at a fair time
34. 34.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) chatting to others (c) noting key details (d) saying your name
35. 35.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
36. 36.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
37. 37.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) calling at a fair time (b) not saying who you are (c) saying your name (d) noting key details
39. 39.🔍 Which is the odd one out? (a) chatting to others (b) eating while talking (c) calling at a fair time (d) not saying who you are
40. 40.True or false: “eating while talking” is a polite phone habit. (a) True (b) False

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