Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 253 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) hanging up suddenly (b) calling very late (c) asking “Is now okay?” (d) shouting into the phone
2. 2.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
3. 3.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
4. 4.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
5. 5.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
6. 6.🔍 Which is the odd one out? (a) mumbling your name (b) calling very late (c) eating while talking (d) stating why you called
7. 7.📞 The person you want is not available. What is best? (a) leave a short message (b) call ten times (c) shout at the caller (d) hang up angrily
8. 8.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
9. 9.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) switched it off (c) set a fun ringtone (d) kept it loud
10. 10.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
11. 11.🔍 Which is the odd one out? (a) greeting first (b) saying thank you (c) stating why you called (d) calling very late
12. 12.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
13. 13.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
14. 14.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Tell me the fees.” (c) “Who is this?” (d) “Hello? Hello?”
15. 15.🔍 Which is the odd one out? (a) not saying who you are (b) calling at a fair time (c) speaking clearly (d) saying your name
16. 16.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
17. 17.Which of these is a rude phone habit? (a) noting key details (b) eating while talking (c) calling at a fair time (d) asking “Is now okay?”
18. 18.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
19. 19.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
20. 20.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) chatting to others (b) asking “Is now okay?” (c) stating why you called (d) greeting first
22. 22.🔍 Which is the odd one out? (a) chatting to others (b) mumbling your name (c) saying your name (d) eating while talking
23. 23.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
24. 24.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
25. 25.🔍 Which is the odd one out? (a) calling very late (b) a noisy background (c) not saying who you are (d) speaking clearly
26. 26.Which of these is a rude phone habit? (a) greeting first (b) saying your name (c) shouting into the phone (d) noting key details
27. 27.🔍 Which is the odd one out? (a) greeting first (b) calling at a fair time (c) asking “Is now okay?” (d) eating while talking
28. 28.Which of these is a rude phone habit? (a) calling at a fair time (b) a noisy background (c) saying thank you (d) saying your name
29. 29.🔍 Which is the odd one out? (a) shouting into the phone (b) saying thank you (c) not saying who you are (d) mumbling your name
30. 30.Which of these is a polite phone habit? (a) noting key details (b) mumbling your name (c) eating while talking (d) calling very late
31. 31.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
32. 32.Which of these is a polite phone habit? (a) eating while talking (b) shouting into the phone (c) speaking clearly (d) calling very late
33. 33.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) speaking clearly (b) saying thank you (c) stating why you called (d) shouting into the phone
35. 35.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
36. 36.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
37. 37.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
38. 38.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
39. 39.🔍 Which is the odd one out? (a) shouting into the phone (b) calling at a fair time (c) a noisy background (d) not saying who you are
40. 40.True or false: “greeting first” is a rude phone habit. (a) False (b) True

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