Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 254 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
2. 2.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
3. 3.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
4. 4.🕘 A good time to call an office is usually… (a) very early morning (b) late at night (c) during working hours (d) on a holiday
5. 5.🔍 Which is the odd one out? (a) speaking clearly (b) chatting to others (c) mumbling your name (d) eating while talking
6. 6.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
7. 7.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
8. 8.🔍 Which is the odd one out? (a) saying your name (b) asking “Is now okay?” (c) shouting into the phone (d) saying thank you
9. 9.Which of these is a rude phone habit? (a) saying your name (b) saying thank you (c) calling at a fair time (d) eating while talking
10. 10.Which of these is a polite phone habit? (a) not saying who you are (b) a noisy background (c) hanging up suddenly (d) saying thank you
11. 11.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
12. 12.Which of these is a rude phone habit? (a) saying your name (b) noting key details (c) a noisy background (d) greeting first
13. 13.🔍 Which is the odd one out? (a) calling at a fair time (b) saying thank you (c) greeting first (d) hanging up suddenly
14. 14.Which of these is a polite phone habit? (a) calling very late (b) noting key details (c) not saying who you are (d) chatting to others
15. 15.🔍 Which is the odd one out? (a) stating why you called (b) speaking clearly (c) saying your name (d) calling very late
16. 16.Which of these is a polite phone habit? (a) shouting into the phone (b) calling at a fair time (c) not saying who you are (d) mumbling your name
17. 17.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
18. 18.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
19. 19.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) speaking clearly (c) greeting first (d) chatting to others
20. 20.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
21. 21.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
22. 22.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
23. 23.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
24. 24.Which of these is a polite phone habit? (a) eating while talking (b) mumbling your name (c) stating why you called (d) not saying who you are
25. 25.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
26. 26.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) loud music (c) the TV on (d) a snack
27. 27.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
28. 28.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
29. 29.Which of these is a rude phone habit? (a) greeting first (b) mumbling your name (c) asking “Is now okay?” (d) speaking clearly
30. 30.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
31. 31.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
32. 32.Which of these is a rude phone habit? (a) stating why you called (b) greeting first (c) calling at a fair time (d) shouting into the phone
33. 33.Which of these is a rude phone habit? (a) saying your name (b) noting key details (c) speaking clearly (d) calling very late
34. 34.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
35. 35.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
36. 36.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
37. 37.Which of these is a polite phone habit? (a) calling very late (b) mumbling your name (c) greeting first (d) chatting to others
38. 38.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) switched it off (d) kept it loud
39. 39.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
40. 40.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) tell them politely (d) shout at them

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