Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 255 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 The person you want is not available. What is best? (a) hang up angrily (b) leave a short message (c) call ten times (d) shout at the caller
2. 2.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
3. 3.🔍 Which is the odd one out? (a) shouting into the phone (b) speaking clearly (c) hanging up suddenly (d) chatting to others
4. 4.🔍 Which is the odd one out? (a) eating while talking (b) mumbling your name (c) a noisy background (d) noting key details
5. 5.🔍 Which is the odd one out? (a) stating why you called (b) speaking clearly (c) hanging up suddenly (d) calling at a fair time
6. 6.Which of these is a rude phone habit? (a) stating why you called (b) saying your name (c) greeting first (d) calling very late
7. 7.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
8. 8.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
9. 9.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
10. 10.🕘 A good time to call an office is usually… (a) during working hours (b) on a holiday (c) late at night (d) very early morning
11. 11.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) hang up silently (c) pretend to be them (d) shout at them
12. 12.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
13. 13.Which of these is a polite phone habit? (a) calling very late (b) shouting into the phone (c) chatting to others (d) calling at a fair time
14. 14.Which of these is a polite phone habit? (a) hanging up suddenly (b) greeting first (c) eating while talking (d) a noisy background
15. 15.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) loud music (c) the TV on (d) a snack
16. 16.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) kept it loud (c) switched it off (d) set a fun ringtone
17. 17.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
18. 18.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
19. 19.True or false: “noting key details” is a rude phone habit. (a) False (b) True
20. 20.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
21. 21.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
22. 22.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
23. 23.🔍 Which is the odd one out? (a) hanging up suddenly (b) calling very late (c) not saying who you are (d) saying your name
24. 24.Which of these is a polite phone habit? (a) a noisy background (b) hanging up suddenly (c) shouting into the phone (d) noting key details
25. 25.Which of these is a polite phone habit? (a) not saying who you are (b) asking “Is now okay?” (c) hanging up suddenly (d) mumbling your name
26. 26.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
27. 27.Which of these is a rude phone habit? (a) calling at a fair time (b) greeting first (c) saying thank you (d) not saying who you are
28. 28.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
29. 29.Which of these is a rude phone habit? (a) speaking clearly (b) saying thank you (c) stating why you called (d) shouting into the phone
30. 30.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
31. 31.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
32. 32.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to waste time (c) to sound bored (d) to avoid mistakes
33. 33.🔍 Which is the odd one out? (a) calling at a fair time (b) not saying who you are (c) eating while talking (d) shouting into the phone
34. 34.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Who is this?” (c) “Hello? Hello?” (d) “Tell me the fees.”
35. 35.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
36. 36.🔍 Which is the odd one out? (a) saying thank you (b) calling very late (c) asking “Is now okay?” (d) greeting first
37. 37.🔍 Which is the odd one out? (a) not saying who you are (b) asking “Is now okay?” (c) calling very late (d) mumbling your name
38. 38.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
39. 39.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
40. 40.True or false: “chatting to others” is a polite phone habit. (a) True (b) False

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