Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 256 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
2. 2.Which of these is a rude phone habit? (a) greeting first (b) mumbling your name (c) saying thank you (d) saying your name
3. 3.Which of these is a polite phone habit? (a) chatting to others (b) speaking clearly (c) a noisy background (d) eating while talking
4. 4.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
5. 5.🕘 A good time to call an office is usually… (a) on a holiday (b) during working hours (c) late at night (d) very early morning
6. 6.🔍 Which is the odd one out? (a) stating why you called (b) saying your name (c) calling very late (d) greeting first
7. 7.Which of these is a rude phone habit? (a) saying thank you (b) asking “Is now okay?” (c) eating while talking (d) noting key details
8. 8.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
9. 9.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
10. 10.True or false: “greeting first” is a polite phone habit. (a) False (b) True
11. 11.Which of these is a rude phone habit? (a) saying thank you (b) greeting first (c) not saying who you are (d) stating why you called
12. 12.🔍 Which is the odd one out? (a) shouting into the phone (b) asking “Is now okay?” (c) chatting to others (d) a noisy background
13. 13.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
14. 14.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
15. 15.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
16. 16.🔍 Which is the odd one out? (a) greeting first (b) saying thank you (c) hanging up suddenly (d) speaking clearly
17. 17.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
18. 18.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
19. 19.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
20. 20.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
21. 21.📞 The person you want is not available. What is best? (a) leave a short message (b) call ten times (c) hang up angrily (d) shout at the caller
22. 22.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) loud music (d) a pen and your notes
23. 23.True or false: “saying your name” is a polite phone habit. (a) True (b) False
24. 24.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
25. 25.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
26. 26.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) saying thank you (c) not saying who you are (d) saying your name
27. 27.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
28. 28.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
29. 29.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) switched it off (d) answered it
30. 30.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
31. 31.🔍 Which is the odd one out? (a) saying thank you (b) calling at a fair time (c) a noisy background (d) stating why you called
32. 32.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
33. 33.Which of these is a polite phone habit? (a) not saying who you are (b) hanging up suddenly (c) eating while talking (d) greeting first
34. 34.🔍 Which is the odd one out? (a) eating while talking (b) stating why you called (c) asking “Is now okay?” (d) greeting first
35. 35.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
36. 36.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
37. 37.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) a greeting and your name (c) “Tell me the fees.” (d) “Hello? Hello?”
38. 38.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
39. 39.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
40. 40.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit

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