Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 257 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “calling very late” is a polite phone habit. (a) False (b) True
2. 2.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
3. 3.🔍 Which is the odd one out? (a) not saying who you are (b) hanging up suddenly (c) mumbling your name (d) asking “Is now okay?”
4. 4.Which of these is a rude phone habit? (a) stating why you called (b) eating while talking (c) speaking clearly (d) saying your name
5. 5.📞 The person you want is not available. What is best? (a) shout at the caller (b) leave a short message (c) hang up angrily (d) call ten times
6. 6.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) pretend to be them (c) hang up silently (d) shout at them
7. 7.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) “Hello? Hello?” (d) a greeting and your name
8. 8.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
9. 9.Which of these is a polite phone habit? (a) shouting into the phone (b) saying your name (c) calling very late (d) a noisy background
10. 10.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
11. 11.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
12. 12.Which of these is a polite phone habit? (a) calling very late (b) greeting first (c) not saying who you are (d) mumbling your name
13. 13.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
14. 14.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
15. 15.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
16. 16.🔍 Which is the odd one out? (a) stating why you called (b) speaking clearly (c) asking “Is now okay?” (d) mumbling your name
17. 17.🔍 Which is the odd one out? (a) saying your name (b) greeting first (c) hanging up suddenly (d) asking “Is now okay?”
18. 18.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
19. 19.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
20. 20.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
21. 21.Which of these is a polite phone habit? (a) hanging up suddenly (b) calling very late (c) stating why you called (d) eating while talking
22. 22.🔍 Which is the odd one out? (a) not saying who you are (b) saying thank you (c) calling very late (d) eating while talking
23. 23.🔍 Which is the odd one out? (a) chatting to others (b) shouting into the phone (c) hanging up suddenly (d) noting key details
24. 24.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
25. 25.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
26. 26.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
27. 27.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
28. 28.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
29. 29.🔍 Which is the odd one out? (a) stating why you called (b) saying thank you (c) greeting first (d) a noisy background
30. 30.Which of these is a rude phone habit? (a) noting key details (b) chatting to others (c) saying thank you (d) speaking clearly
31. 31.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
32. 32.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
33. 33.🔍 Which is the odd one out? (a) a noisy background (b) chatting to others (c) greeting first (d) calling very late
34. 34.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to sound bored (c) to avoid mistakes (d) to waste time
35. 35.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
36. 36.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
37. 37.Which of these is a polite phone habit? (a) chatting to others (b) shouting into the phone (c) a noisy background (d) asking “Is now okay?”
38. 38.🔍 Which is the odd one out? (a) a noisy background (b) calling very late (c) stating why you called (d) shouting into the phone
39. 39.Which of these is a rude phone habit? (a) calling at a fair time (b) not saying who you are (c) saying your name (d) speaking clearly
40. 40.Which of these is a polite phone habit? (a) speaking clearly (b) calling very late (c) eating while talking (d) mumbling your name

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