Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 258 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “greeting first” is a rude phone habit. (a) False (b) True
2. 2.True or false: “saying your name” is a polite phone habit. (a) False (b) True
3. 3.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
4. 4.🔍 Which is the odd one out? (a) a noisy background (b) mumbling your name (c) calling very late (d) greeting first
5. 5.📝 Before an important call, what should you keep ready? (a) loud music (b) a pen and your notes (c) a snack (d) the TV on
6. 6.🕘 A good time to call an office is usually… (a) during working hours (b) late at night (c) very early morning (d) on a holiday
7. 7.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
8. 8.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) a greeting and your name (d) “Hello? Hello?”
9. 9.🔍 Which is the odd one out? (a) greeting first (b) saying your name (c) noting key details (d) calling very late
10. 10.Which of these is a polite phone habit? (a) chatting to others (b) eating while talking (c) mumbling your name (d) calling at a fair time
11. 11.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) stating why you called (c) greeting first (d) mumbling your name
12. 12.🔍 Which is the odd one out? (a) chatting to others (b) asking “Is now okay?” (c) shouting into the phone (d) eating while talking
13. 13.Which of these is a polite phone habit? (a) hanging up suddenly (b) noting key details (c) calling very late (d) a noisy background
14. 14.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) answered it (c) kept it loud (d) set a fun ringtone
15. 15.🔍 Which is the odd one out? (a) saying your name (b) shouting into the phone (c) hanging up suddenly (d) a noisy background
16. 16.🔍 Which is the odd one out? (a) not saying who you are (b) stating why you called (c) shouting into the phone (d) calling very late
17. 17.📞 The person you want is not available. What is best? (a) shout at the caller (b) call ten times (c) hang up angrily (d) leave a short message
18. 18.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
19. 19.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
20. 20.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
21. 21.Which of these is a polite phone habit? (a) calling very late (b) shouting into the phone (c) asking “Is now okay?” (d) chatting to others
22. 22.Which of these is a rude phone habit? (a) noting key details (b) saying your name (c) stating why you called (d) calling very late
23. 23.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
24. 24.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
25. 25.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to sound bored (c) to waste time (d) to avoid mistakes
26. 26.Which of these is a polite phone habit? (a) hanging up suddenly (b) mumbling your name (c) speaking clearly (d) eating while talking
27. 27.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
28. 28.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
29. 29.🔍 Which is the odd one out? (a) greeting first (b) shouting into the phone (c) speaking clearly (d) saying your name
30. 30.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
31. 31.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
32. 32.Which of these is a polite phone habit? (a) mumbling your name (b) calling very late (c) hanging up suddenly (d) saying your name
33. 33.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
34. 34.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
35. 35.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
36. 36.True or false: “greeting first” is a polite phone habit. (a) True (b) False
37. 37.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) eating while talking (b) chatting to others (c) not saying who you are (d) noting key details
39. 39.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
40. 40.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) shout at them (c) hang up silently (d) tell them politely

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