Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 259 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
2. 2.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
3. 3.📞 The person you want is not available. What is best? (a) leave a short message (b) call ten times (c) shout at the caller (d) hang up angrily
4. 4.Which of these is a rude phone habit? (a) noting key details (b) greeting first (c) saying thank you (d) mumbling your name
5. 5.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
6. 6.🔍 Which is the odd one out? (a) calling at a fair time (b) hanging up suddenly (c) eating while talking (d) chatting to others
7. 7.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) switched it off (c) answered it (d) set a fun ringtone
8. 8.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to waste time (c) to end the call (d) to avoid mistakes
9. 9.🔍 Which is the odd one out? (a) speaking clearly (b) stating why you called (c) a noisy background (d) asking “Is now okay?”
10. 10.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
11. 11.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
12. 12.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
13. 13.🔍 Which is the odd one out? (a) chatting to others (b) shouting into the phone (c) not saying who you are (d) asking “Is now okay?”
14. 14.🔍 Which is the odd one out? (a) hanging up suddenly (b) not saying who you are (c) a noisy background (d) speaking clearly
15. 15.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
16. 16.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
17. 17.Which of these is a polite phone habit? (a) hanging up suddenly (b) asking “Is now okay?” (c) mumbling your name (d) shouting into the phone
18. 18.Which of these is a polite phone habit? (a) noting key details (b) shouting into the phone (c) hanging up suddenly (d) not saying who you are
19. 19.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
20. 20.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
21. 21.Which of these is a polite phone habit? (a) eating while talking (b) mumbling your name (c) hanging up suddenly (d) speaking clearly
22. 22.🔍 Which is the odd one out? (a) greeting first (b) chatting to others (c) a noisy background (d) eating while talking
23. 23.Which of these is a polite phone habit? (a) a noisy background (b) shouting into the phone (c) calling at a fair time (d) calling very late
24. 24.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
25. 25.True or false: “greeting first” is a rude phone habit. (a) False (b) True
26. 26.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying your name (c) stating why you called (d) eating while talking
27. 27.🔍 Which is the odd one out? (a) noting key details (b) asking “Is now okay?” (c) saying your name (d) calling very late
28. 28.🔍 Which is the odd one out? (a) saying your name (b) hanging up suddenly (c) greeting first (d) calling at a fair time
29. 29.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
30. 30.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
31. 31.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
32. 32.🔍 Which is the odd one out? (a) saying thank you (b) stating why you called (c) not saying who you are (d) greeting first
33. 33.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
34. 34.Which of these is a polite phone habit? (a) chatting to others (b) not saying who you are (c) calling very late (d) saying your name
35. 35.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
36. 36.True or false: “saying your name” is a rude phone habit. (a) True (b) False
37. 37.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Hello? Hello?” (c) “Who is this?” (d) a greeting and your name
38. 38.Which of these is a rude phone habit? (a) saying your name (b) not saying who you are (c) saying thank you (d) stating why you called
39. 39.🔍 Which is the odd one out? (a) saying thank you (b) not saying who you are (c) eating while talking (d) calling very late
40. 40.Which of these is a rude phone habit? (a) chatting to others (b) saying your name (c) saying thank you (d) greeting first

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